Program Manager

Responsibilities:

Initial Communication & Issue Resolution:

• Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution.
• Function as a liaison between customers and internal teams, facilitating clear and timely communication.

Coordination with Headquarters (HQ):

• Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures.
• Provide regular updates to HQ on project status, customer feedback, and potential challenges.

Customer Requirement Analysis & Solution Provision:

• Clarify customer requirements through detailed discussions and documentation.
• Provide tailored solutions to address both business and engineering-related challenges.

Customer Support & Engineering Collaboration:

• Assist customers in resolving technical and operational issues, ensuring smooth project execution.
• Collaborate with engineering teams to develop and implement effective solutions.

Program Leadership & Ownership

• Own and manage assigned programs across the full product lifecycle, including program award, development, supplier selection, launch, series production, post-production performances and lessons learned, in alignment with the LGD product delivery process lead and coordinate multi-disciplinary, cross functional teams to achieve program objectives related to timing, quality and customer satisfaction.
• Establish, maintain, and monitor top-level programs plans, including customer milestones, internal deliverables, and resource requirements.

Customer & Stakeholder interface:

• Serve as the primary point of contact for customers on assigned programs, leading all program-related communications.
• Build strong customer relationships and represent with professionalism, accountability, and transparency.
• Participate in lessons-learned analyses for both awarded and lost business opportunities.

Meeting Coordination & Facilitation:

• Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between LG Display and customers.
• Ensure all stakeholders are aligned on project goals, timelines, and deliverables.

Program Execution & Performance:

• Deliver business results that meet or exceed LGD expectations for awarded programs, with clear accountability for timing, quality performance.
• Regularly communicate program status, risks, and mitigation plans to internal teams and management steering committees.
• Coordinate and monitor program documentation, schedules, technical performance (including tooling, and capacity), quality deliverables, and production readiness.
• Proactively manage risks, implement countermeasures, and elevate issues when required.

Change, Risk & Production Management:

• Lead the global Change Management process, ensuring alignment to design, specifications, cost, and timing commitments.
• Manage the Series Production phase, including claims management, change execution, continuous improvement initiatives, ECR/APQP change/validation change activities, and ongoing commercial negotiations.
• Ensure sufficient resources are planned and allocated to support quality, timing, safety, and security objectives.

Compliance, Quality & Safety:

• Ensure programs are executed in accordance with Supplier Quality Management System (SQMS) requirements.
• Ensure compliance with applicable automotive standards and customer-specific requirements, including IATF 16949, Automotive SPICE, ISO 17025.
• Maintain working knowledge of APQP and regulations and ensure all program activities are performed in a safe manner.

Business Travel & Customer Support:

• Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews.
• Function as a key representative during customer visits, ensuring a positive and productive experience.

Education & Experience:

• Bachelor's degree required, or equivalent experience (three additional years of relevant technical experience in degree). A technical or engineering degree is strongly preferred.
• Minimum of 5 years of project and/or program management experience within the automotive industry, with a demonstrated record of successful program execution.
• Proven ability to lead cross-functional teams and manage complex programs across multiple phases of the product lifecycle.
• Experience coaching or developing project and/or program managers is preferred.
• Project Management certification is preferred.
• Prior experience in a Program manager or Design release engineer environment is a plus.

Language Proficiency:

• Bilingual in Korean and English required.
• Ability to communicate effectively with global clients and internal teams.

Technical Skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with project management tools and software.
• Solid understanding of automotive product development processes and cross-functional engineering practices.
• Strong communication, leadership, and stakeholder-management skills, with the ability to drive results in a global environment.

Confidentiality & Information Management:

• Ability to manage sensitive and confidential information appropriately, ensuring data security and compliance.

• Heath, Dental and Vision and Life Insurance covered at 100% for employees
• 401(K) plan with company match
• Paid Vacation/Sick
• Lunch provided