House Manager - Residential At-Risk Youth Program

Description Make a Difference. Lead with Purpose. Help Restore Stolen Childhoods. Bridging Freedom is a nonprofit organization dedicated to providing a safe, therapeutic home for girls ages 10-17 who have survived human trafficking. Through trauma-informed care, education, and therapeutic support, we help survivors heal, rebuild trust, and move toward a brighter future. We are seeking a strong, confident, and compassionate House Manager to lead our direct care team and help maintain a safe, structured, and supportive residential environment. This is a hands-on leadership position for someone who can remain calm under pressure, make sound decisions in high-stress, challenging situations, and confidently guide staff through the complexities of working with youth who have experienced significant trauma. Our ideal candidate is a natural leader who understands that effective supervision means being present, setting clear expectations, holding staff accountable, and stepping in when needed. What You'll Do Provide daily leadership, supervision, coaching, and support to our Victim Advocates (direct care staff). Ensure staff consistently follow organizational policies, safety protocols, professional boundaries, and trauma-informed care practices. Monitor staff performance, provide constructive feedback, and address concerns promptly. Lead regular staff meetings, support new employee onboarding, and facilitate post-incident debriefings. Coordinate staff assignments and maintain required participant-to-staff supervision ratios. Foster a positive, professional, and accountable team environment. Provide hands-on support in managing challenging behaviors, including aggression, emotional escalation, self-harm, and attempts to leave the program without authorization. Lead and support staff in crisis intervention, de-escalation, redirection, and behavioral management. Oversee daily residential routines, schedules, meals, activities, and participant supervision. Ensure medication administration procedures and required documentation are followed. Assist with participant transportation, appointments, and community outings when necessary. Complete incident reports, maintain required records, and communicate with case managers, leadership, and outside agencies as appropriate. Conduct required safety drills and maintain accurate compliance documentation. Assist direct care staff with daily responsibilities when additional support is needed. Requirements We're looking for strong leadership and emotional resilience. Our residential environment can be unpredictable, emotionally demanding, and fast-paced. The House Manager must be comfortable making decisions during challenging situations while maintaining a calm, professional presence. Successful candidates will demonstrate: Confident Leadership: Ability to supervise, coach, motivate, and hold staff accountable while fostering teamwork and mutual respect. Emotional Stability: Ability to remain composed, professional, and effective when faced with challenging behaviors, emergencies, or high-pressure situations. Sound Judgment: Ability to assess situations quickly, make appropriate decisions, and prioritize participant and staff safety. Crisis Management Skills: Confidence in responding to behavioral escalations, intervening appropriately, and guiding staff through difficult situations. Strong Communication: Ability to provide clear direction, address performance concerns, and communicate effectively with leadership and team members. Accountability & Reliability: Commitment to following through on responsibilities, maintaining operational continuity, and seeking leadership support promptly when needed. Hands-On Leadership: Willingness to work alongside direct care staff and actively participate in participant supervision and daily operations. Qualifications Possess a bachelor's degree from an accredited college or university in counseling, social work, psychology, criminal justice, or a related field, or have more than 10 years' experience in related field in lieu of degree Previous supervisory or team leadership experience, preferably in a residential care, behavioral health, social services, or youth services environment. Experience working with at-risk youth, trauma survivors, or individuals exhibiting challenging behaviors strongly preferred. Knowledge of trauma-informed care, behavioral interventions, and crisis de-escalation techniques preferred. Strong organizational, documentation, and problem-solving skills. Ability to maintain confidentiality and appropriate professional boundaries. Valid driver's license and ability to transport participants in organizational vehicles. Ability to meet all required background screening and training requirements. Why Join Bridging Freedom? At Bridging Freedom, our work is more than a job. Every day, our team plays a meaningful role in helping young survivors experience safety, stability, and hope. As House Manager, you will have the opportunity to lead a team, shape the daily residential environment, and directly contribute to the healing and growth of the young people in our care. We are looking for someone who leads by example, embraces accountability, and understands the importance of providing consistent care. #J-18808-Ljbffr Bridging Freedom