Client Services Coordinator

Job Summary The Client Service Coordinator completes administrative customer service duties in the laboratory, ensuring highest quality customer service by performing the following duties. Duties & Responsibilities Answer incoming calls and transfer to appropriate personnel in a courteous, articulate and timely manner Responsible for handling inquiries from company clients and resolving issues as efficiently as possible Reviewing and distributing company documents and correspondence to designated clients and/or department Recording all client inquiries, requests and concerns into company database, and reviewing database for unresolved customer services tasks Responsible for assisting all laboratory staff with clerical and administrative needs such as copying, faxing, mailing etc. Review and pack results to be mailed, fax or sent via electronic communication Back up for company receptionist Other duties as requested HOURS: MONDAY - FRIDAY 11AM - 7PM WITH ROTATING HOLIDAYS Requirements Education and Experience Associates in business administration, or equivalent education and experience Minimum 3 years customer/client service experience in an office setting Experience working in medical office or laboratory preferred Computer proficiency, including Microsoft Word, Excel and Outlook Required Knowledge, Skills and Abilities Ability to function in fast-paced environment and maintain operational quality MUST be organized and be able to work independently and as part of a team Effectively complete tasks in the most efficient and accurate manner Ability to maintain confidentiality Demonstrated professionalism Proven ability to provide high level customer service including problem resolution. Strong client service orientation Strong organizational, time management and follow-up skills Proficient with standard office equipment #J-18808-Ljbffr Ammon-Analytical-Laboratory-Ll