Dispatcher

Job Description

Job Description

About Basin Street Properties

Basin Street Properties is a fully integrated real estate development and operating company committed to creating superior tenant experiences and enduring relationships. A win-win philosophy drives everything we do. When we serve our tenants well, they’re productive, our investors are pleased, and we all succeed. Teamwork is part of our DNA. Established in 1974, we are one of Northern California’s and Northern Nevada’s most prominent developers, investors, and managers of commercial properties. We own and manage over 5 million square feet of Class A office space.

Basin Street Properties’ core principles are represented by the concept T.H.R.I.V.E. - Trust. Honesty. Respect. Integrity. Values. Excellence. Our approach expresses the values and philosophy by which we operate. We are a growing company lead by an experienced and highly motivated team. This provides an excellent opportunity for the right candidate to develop professionally and be part of an outstanding team.

Job Description Summary

The Building Dispatcher supports the Engineering Department by coordinating daily mechanical, electrical, and plumbing (MEP) service operations across 50+ executive office commercial properties. This role is responsible for scheduling (12+) technicians, managing service requests, and ensuring effective communication between property managers, engineers, and service teams.

The ideal candidate is highly organized, detail-oriented, and experienced in work order management systems, with strong proficiency in Microsoft Excel and Word for tracking, reporting, and documentation.

Key Responsibilities

• Schedule and dispatch technicians based on priority, location, and skill set
• Monitor technician progress and adjust schedules to maintain efficiency and responsiveness
• Communicate with property managers to confirm appointments, provide updates, and resolve scheduling conflicts
• Maintain accurate work orders, service records, and job statuses in Yardi or similar systems
• Generate reports and track performance metrics using Microsoft Excel
• Collaborate with service managers to optimize routing, labor allocation, and daily workflows
• Ensure technicians receive complete job information, including scope and site-specific requirements
• Support job closeouts, invoicing processes, and service follow-ups
• Deliver high-quality customer service and escalate issues as needed

Qualifications

• 2+ years of experience in dispatching, scheduling, or technician coordination (MEP or service industry preferred)
• Experience with Yardi or similar work order management systems strongly preferred
• Familiarity with HVAC, plumbing, electrical, or related service operations
• Strong analytical and problem-solving skills with the ability to improve workflows
• Proficiency in Microsoft Excel (spreadsheets, tracking, basic formulas)
• Excellent organizational and multitasking abilities in a fast-paced environment
• Strong communication skills with a professional and customer-focused approach
• High attention to detail and accuracy

Education & Experience

• High school diploma required
• AA or bachelor’s degree a plus
• Facilities or building operations experience preferred

Work Environment

• Collaborative open office-based Monday-Friday role with occasional extended hours during peak periods
• Frequent coordination with field technicians and customers
• Communication style is open door, structured, and cross functional
• Pace is fast paced and steady
• Vision: ability to see fine details, distinguish colors
• Hearing: ability to hear alarms and speech in noisy environments
• Lifting & carrying ability to frequently lift 25 lbs.
• May require extending time sitting or standing
• Break rooms, coffee, parking are included

Additional Information

• Non-supervisory role
• Full-time position (40 hours/week)
• Occasional overtime may be required
• Minimal local travel
• Must be authorized to work in the U.S.
• E-Verify is used after hire
• Must have reliable transportation
• Eligible for company benefits

Other Duties

This job description is not intended to be a comprehensive list of all duties and responsibilities. Duties may change at any time based on business needs.