Collections Specialist (Medical)

Collections Specialist

The Collections Specialist will focus on managing outstanding patient balances and supporting revenue cycle functions through consistent outreach and account review. This role requires someone comfortable handling a large number of daily calls while maintaining professionalism and attention to detail.

Key Responsibilities:

• Make outbound calls to patients to discuss and resolve past-due balances
• Review account details, including insurance payments and explanations of benefits, to confirm amounts owed
• Prioritize and work through aging accounts to improve collection outcomes
• Explain balances and available payment solutions clearly and professionally
• Accurately log all communications and updates within internal systems
• Run and maintain reports to track account progress and follow-ups
• Work with internal teams to address discrepancies or complex account issues
• Ensure confidentiality and proper handling of patient information at all times

Qualifications:

• 2+ years of experience in medical collections
• Strong background in phone-based collections with high daily call volume
• Working knowledge of EOBs and healthcare billing processes
• Excellent communication, organization, and problem-solving skills
• Ability to stay productive and detail-oriented in a fast-paced environment
• Experience with EMR or billing systems preferred (training provided)

Additional Details:

• Schedule: MondayFriday, 8:00 AM 4:30 PM (flexible within business needs)
• 100% onsite in Bethesda, MD
• In-person interview process with hiring manager
• Contract assignment (36 months) with potential for extension
• Target start date: mid-July
• Parking available onsite

Perks:

• Stable weekday schedule with no late hours
• Opportunity to work with an experienced and supportive billing team
• Hands-on exposure to healthcare revenue cycle operations
• Fast-moving hiring process with quick onboarding

Benefits: The position is eligible for medical, dental, vision, and 401(k).

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.