Payment and Benefits Specialist

Payments & Benefits Representative I Location: Oak Brook, IL Job Type: Full-Time, Contract (6 Months) Schedule: Monday-Friday, 8:00 AM - 5:00 PM We are seeking a detail-oriented and customer-focused Payments & Benefits Representative I to support policyholders with questions related to insurance benefits, payments, and account information. This role is ideal for individuals who enjoy helping customers, managing multiple tasks, and working in a fast-paced environment. This is a full-time contract opportunity with the potential for extension based on business needs and performance. Responsibilities Respond to customer inquiries by phone, email, and written correspondence regarding insurance policies, payments, and benefits Handle a high volume of inbound customer interactions while maintaining professionalism and accuracy Process payments, policy updates, and related documentation Research and resolve customer concerns in a timely manner Communicate effectively with customers, agents, and internal departments Maintain accurate records and documentation within company systems Follow established procedures and compliance guidelines Participate in training and development programs to expand product and process knowledge Qualifications High school diploma or equivalent required Previous customer service, call center, administrative, or office support experience preferred Strong communication and problem-solving skills Ability to multitask and navigate multiple computer systems Excellent attention to detail and organizational skills Comfortable working in a structured, fast-paced environment Associate degree and/or insurance industry experience is a plus Compensation & Benefits Compensation: $18.00 - $19.00 per hour Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit Comprehensive training program Opportunity to gain experience within the insurance industry Potential for hybrid work flexibility following successful completion of training and based on business needs Jessica McCourt Senior Project Manager LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. All assignments are at-will and their duration is subject to change. #J-18808-Ljbffr LaSalle Network