Design Shop Lead - West Hollywood

Job Description

Job Description

Design Shop Leader - West Hollywood

THE OPPORTUNITY

A thriving Los Angeles–based interior design studio and store is seeking a Shop Leader & Business Development Leader to lead daily operations while driving new business development within the city’s vibrant design community.

This hybrid role combines store management, in-store client engagement, and outbound sales outreach. The ideal candidate will not only ensure the smooth and successful operation of the showroom but will also leverage their established network of interior designers, stylists, architects, and tastemakers in LA to cultivate new accounts and strengthen long-term relationships.

This is an opportunity for an entrepreneurial, polished, and connected professional who thrives in both luxury retail and relationship-driven sales, someone who can take ownership of the company’s success while representing the brand at the highest level.

THE PLACE

Our shop is located in West Hollywood, a global hub for design, creativity, and culture. Surrounded by renowned design showrooms, tastemaking boutiques, and some of the most influential creative professionals in the industry, the space serves as both our firm's design studio, a destination for clients and a platform for designers and makers.

From in-store artist exhibitions and curated pop-ups to ongoing partnerships with local tastemakers, the showroom is positioned as a key gathering place for the LA design community.

THE ROLE

Store Management & Operations

● Serve as the manager on duty at minimum at least three days per week for store open hours 10AM - 6PM (Required: opening and closing on Saturday).

● Oversee opening/closing, merchandising, inventory, and visual presentation.

● Mentor and train store associates (if applicable) and uphold all operational standards.

In-Store Sales & Client Experience

● Provide a high-touch, consultative sales experience to walk-in clients, designers, and trade professionals.

● Assist with product knowledge, pricing, and special/custom orders.

● Build long-term client relationships through tailored solutions and elevated service.

● Ensure seamless order processing and POS accuracy, with best-in-class customer service.

● Mandatory attendance at in-store events.

Business Development & Outreach

● Conduct outbound calls, emails, and follow-ups to designers, stylists, and tastemakers.

● Leverage existing books of business to bring in new projects and accounts.

● Organize and lead outreach initiatives including showroom visits, presentations, and events.

● Maintain a robust database of industry contacts and project pipelines.

● Contribute to hyperlocal marketing, pop-ups, and showroom programming.

Partnership & Account Development

● Proactively identify and pursue new business opportunities with trade accounts.

● Strengthen top accounts through consistent communication and VIP service.

● Collaborate with company leadership and marketing on events, partnerships, and collaborations.

Customer Service Excellence

● Deliver a seamless, personalized journey from first contact through project completion.

● Resolve issues with professionalism and urgency, representing the brand’s values.

● Represent the company at showroom events, industry gatherings, and design fairs.

WHO YOU ARE

● 3–5+ years of experience in luxury retail, showroom management, or design industry sales

● An established network/book of business in Los Angeles within design, fashion, or lifestyle sectors

● Proven track record of business development, outreach, and sales growth

● Strong leadership, organizational, and communication skills

● Entrepreneurial, proactive, and polished in client-facing settings

● Adaptable and able to balance retail management with proactive sales outreach

THE BENEFITS

● Part-time to Full-time

● Competitive hourly pay + commission/bonus structure

● Employee discounts on showroom products

● Opportunities for career growth within a thriving LA design firm

● Exposure to the Los Angeles design, fashion, and cultural community through showroom events, pop-ups, and exhibitions

THE PROCESS

If you are passionate about interiors and design, thrive in a fast-paced, entrepreneurial environment, and have the relationships and drive to grow a showroom business, we’d love to hear from you.

Start Date: Immediate
Rate: $24 - $30
Location: West Hollywood , CA
Employment Type: Full-Time

Our company believes that a diverse workplace fuels creativity and innovation. We recruit, hire, and promote based on qualifications and merit. We are proud to be an equal opportunity employer and provide a respectful, inclusive environment for all employees.