Front Desk Supervisor

Hotel: Hilton Charlotte Airport 2800 Coliseum Centre Drive, Charlotte, NC 28217 Full time Compensation: $19.35 Benefits Career Growth & Learning – 40% of our management hires are internal promotions! Invest in Your Future – 401(k) plan with company match. Comprehensive Health Coverage – Medical, dental, and vision insurance options. Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations Perks That Fit Your Life – DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs. What You Will Do Supervise daily front‑desk operations, ensuring smooth check‑ins, check‑outs, and everything in between. Coach, train, and motivate front‑desk associates – you're the team’s go‑to guru. Handle guest concerns with grace, urgency, and a can‑do attitude that sets the tone. Monitor cash handling, shift reports, and compliance with brand and safety standards. Jump in wherever needed – whether that’s answering phones, updating the reader board, or helping with VIP arrivals. What We Are Looking For Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe. Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro. Detail‑oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems. Tech confident – Hotel systems, emails, reports—nothing fazes you. Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart. Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. #J-18808-Ljbffr Atrium Hospitality