Veterinary Receptionist

Veterinary ReceptionistSmithfield, NCReceptionist Salary: $15-$16 dollars an hour dependent on skills and experience Schedule: Part-Time, Afternoons and Rotating SaturdaysWillowrun Veterinary Hospital is hiring a part-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.What to ExpectAs you join our team, expect to be supported in your work and home life with:A comprehensive benefits package, including medical, dental, and vision insurancePaid time off and a 401(k) plan for full-time employeesProfessional development opportunitiesKey ResponsibilitiesGreet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.Assist in maintaining cleanliness and organization to ensure a positive client experience.QualificationsPrevious experience as a veterinary receptionist or medical office assistant preferredStrong organizational and multitasking skillsAbility to maintain a calm, professional, and positive demeanorAbout Willowrun Veterinary HospitalNamed the "Best Veterinary Hospital" in the 2023 Best of Johnston County awards, Willowrun Veterinary Hospital is a place where compassion, love of animals, and community meet. We are located in the town of Smithfield, North Carolina, and stand as Johnston County's oldest veterinary hospital. We are also one of the longest accredited American Animal Hospital Association facilities in the country, a badge we proudly wear.