Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a manufacturing team in Las Vegas, Nevada through a Contract assignment. This role serves as a key point of contact for customers, sales partners, and internal teams, helping keep orders, project details, and account information accurate and moving forward. The ideal candidate is organized, responsive, and comfortable managing customer communications, order activity, and follow-up tasks across multiple product lines.

Responsibilities:
• Coordinate quote requests with the appropriate internal team and share needed details to support timely pricing responses.
• Respond to questions from intake, quoting, sales, and customer contacts while ensuring project information remains clear and up to date.
• Partner with sales representatives and customers throughout project lifecycles, including participation in kickoff discussions for new orders and initiatives.
• Oversee customer account administration, maintain open order tracking, and keep shared documentation current and organized.
• Process orders with accuracy and urgency, including ticket selection, portal updates, and post-order follow-up activities.
• Collect required deposits or payments when applicable and support smooth order progression through internal workflows.
• Revise shipping dates in System 21 when needed and communicate schedule or lead-time changes to both customers and sales contacts.
• Perform stock availability checks and provide shipment notifications for direct-ship orders.
• Handle customer-specific program requests and support order-related activities for national account, hospitality, international, private label, and OEM business segments.• Previous experience in customer service, call center support, or order entry, preferably within a manufacturing environment.
• Ability to manage inbound and outbound customer communication professionally and efficiently.
• Working knowledge of order processing, account coordination, and customer follow-up practices.
• Proficiency with business systems and tools such as Salesforce, Zendesk, and Microsoft Office 365.
• Strong attention to detail with the ability to maintain accurate records, shipping updates, and customer documentation.
• Comfortable collaborating with sales teams, internal operational groups, and external customers across multiple product lines.
• Ability to prioritize tasks, meet deadlines, and handle several active orders or projects at once.