Counter Assistant
Parts ASAP (formerly All States Ag Parts)
Counter Assistant
Essential Duties and Responsibilities
- Greets and directs walk-in customers based on need, complexity and type of transaction
- Handles customer pick up orders promptly, avoiding backlog and lines waiting for a counter sales person to be available. Closes sales orders to invoices upon request; collects cash/check; processes credit cards.
- Handles all internal/inter-company CRMs, as designated by the store manager
- Monitors calls in Customer Queue (Supervisor Software) and informs sales staff when calls are backed up.
- Handles overflow customer calls when needed.
- Completes all customer parts and core returns following company policies: create credit memo and transfers back into stock accurately; issues refund of cash, check, credit card or credit on account.
- Tags returned items to ensure proper warehouse storage or disposal of defective parts. Gives to Inventory Control Coordinator to return to storage and/or return to vendor.
- Completes "will send check" orders upon receipt of check.
- Maintains Sales Order/No Invoice Report; verifies shipment and billing of orders; investigates why not shipped or invoiced.
- Monitors "will call" parts area / sold area for possible sales that are outdated and transfers back into stock as necessary.
- Monitors voice mail and delegates to the counter.
Required Education/Experience/Skills
- High School graduate, or equivalent work experience.
- Basic to intermediate knowledge of agricultural equipment.
- Basic computer knowledge including e-mail, Word, Excel and inventory control software.
- Ability to prioritize multiple tasks.
Preferred Education/Experience/Skills
- Proven customer service experience particularly within the agriculture and construction parts sectors, preferred.
- Strong verbal communication skills.
Vacancy posted 2 days ago
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