Counter Assistant

Counter Assistant

Essential Duties and Responsibilities

• Greets and directs walk-in customers based on need, complexity and type of transaction
• Handles customer pick up orders promptly, avoiding backlog and lines waiting for a counter sales person to be available. Closes sales orders to invoices upon request; collects cash/check; processes credit cards.
• Handles all internal/inter-company CRMs, as designated by the store manager
• Monitors calls in Customer Queue (Supervisor Software) and informs sales staff when calls are backed up.
• Handles overflow customer calls when needed.
• Completes all customer parts and core returns following company policies: create credit memo and transfers back into stock accurately; issues refund of cash, check, credit card or credit on account.
• Tags returned items to ensure proper warehouse storage or disposal of defective parts. Gives to Inventory Control Coordinator to return to storage and/or return to vendor.
• Completes "will send check" orders upon receipt of check.
• Maintains Sales Order/No Invoice Report; verifies shipment and billing of orders; investigates why not shipped or invoiced.
• Monitors "will call" parts area / sold area for possible sales that are outdated and transfers back into stock as necessary.
• Monitors voice mail and delegates to the counter.

Required Education/Experience/Skills

• High School graduate, or equivalent work experience.
• Basic to intermediate knowledge of agricultural equipment.
• Basic computer knowledge including e-mail, Word, Excel and inventory control software.
• Ability to prioritize multiple tasks.

Preferred Education/Experience/Skills

• Proven customer service experience particularly within the agriculture and construction parts sectors, preferred.
• Strong verbal communication skills.