Dispatcher

Company Description

AWP Safety is North America’s leading traffic control specialist. Our team of 9000+ professionals help secure 2,000+ work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Super Bowl and Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Job Description

The Operations Administrator at Arrive Alive Traffic Control, part of the AWP Safety family, is responsible for coordinating and supporting daily traffic control operations across Central Florida. This role manages scheduling, job tracking, contractor communication, and equipment deployment to ensure seamless field operations. Accuracy, responsiveness, and strong organizational skills are essential for success.

Key Responsibilities

Operations & Scheduling

• Schedule and adjust daily labor and equipment assignments.
• Coordinate with team members to ensure full coverage.
• Respond to service calls and job updates in real-time.
• Communicate with contractors to obtain plans, schedule post mounting, and confirm job details.
• Submit utility locate requests for upcoming installations.

System & Ticket Management

• Create, update, and finalize job tickets in company systems.
• Track job progress and ensure billing accuracy.
• Conduct service checks for long-term projects (30+ days).

Fleet & Equipment Oversight

• Schedule rental equipment delivery, pickup, and returns.
• Monitor vehicle tracking systems (e.g., Samsara) and report any infractions.
• Manage fuel cards, equipment supplies, and inventory needs.

Timekeeping & Compliance

• Verify and approve employee time records.
• Submit weekly time reports and purchase order requests.
• Ensure adherence to operational policies, safety practices, and internal standards.

Customer Service & Quality Control

• Provide exceptional communication and support to contractors and internal teams.
• Conduct occasional field visits to evaluate job quality and crew performance.
• Support continuous improvement of service delivery and operational efficiency.

Qualifications

• 1–2 years of experience in dispatching, logistics, traffic control, operations, or a related field preferred.
• Proficiency in Microsoft Office (Outlook, Excel, Word) and mapping/navigation tools.
• Ability to quickly learn dispatching, tracking, and recordkeeping systems.
• Strong leadership skills and ability to reinforce compliance and work standards.
• Ability to work independently in a fast‑paced, high-pressure environment.
• High integrity, strong work ethic, and reliable decision-making.
• Excellent communication, organization, and time-management skills.
• Demonstrated ability to multitask effectively with a focus on accuracy and timeliness.
• Strong interpersonal skills and proven ability to work collaboratively across teams.
• Positive, professional attitude with high energy and adaptability.

Additional Information

• 68-72k
• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

The base pay offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.