Customer Experience Representative

Job Description

Job Description

Description:

Please Note: Our call center cannot provide application status updates and does not have access to recruiting information. Due to the number of applications we receive, we respectfully ask that applicants do not call regarding their application status. If your experience matches our hiring needs, our recruiting team will contact you directly.

Tired of feeling like just another number at work?

Ready to join a team that values your personality and skills?

Looking for a role that offers not just a paycheck, but a rewarding career?

Excited to make homes happy every day?

Who We Are

At Metro Plumbing, Heating & Air, we're not your average company. We're a team of skilled superheroes, ready to fix all your home comfort needs. With our powers of expertise and friendly service, we'll ensure your home is a sanctuary of coziness. Join us in making homes happy!

What You’ll Be Doing

• Providing exceptional customer service, making every interaction positive.
• Handling customer inquiries and resolving issues with a friendly attitude.
• Scheduling appointments and following up to ensure customer satisfaction.
• Maintaining organized records of customer interactions and feedback.
• Collaborating with team members to enhance the overall customer experience.

We have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.

Don't worry—if you take the time to apply, we will respond to 100% of the applicants.

The process:

1. Click apply and answer a few Who, What, When questions. (5 min)
2. You'll be texted a link for a 10 min questionnaire that will help match you to the job (or others that might suit you!).
3. You'll get a text for a quick 1-way video question. (5 min)
4. We'll send you a link to get scheduled for an in-person interview.
5. You can easily be in for an interview within a couple days from right now.

What We’re Looking For

• Sociable and energetic personality with a love for talking on the phone.
• Empathetic and understanding, able to connect with customers.
• Highly organized and detail-oriented to manage customer interactions effectively.
• Flexibility to learn and adapt in a fast-paced environment.
• A positive attitude and commitment to delivering outstanding service.

Why Join Us

Enjoy a competitive hourly wage of $18, with additional pay opportunities.

Health insurance and a 401K plan to secure your future.

Generous vacation policy with up to 3 weeks of paid time off to relax and recharge.

Be part of a supportive team culture that values humility, ownership, and real talk.

If you're ready to use your superpowers to create happy homes, apply now and join our team of heroes at Metro Plumbing, Heating & Air!

Please Note: Our call center cannot provide application status updates and does not have access to recruiting information. Due to the number of applications we receive, we respectfully ask that applicants do not call regarding their application status. If your experience matches our hiring needs, our recruiting team will contact you directly.

Requirements: