Fulfillment Field Supervisor

Job Description

Job Description

Job Summary:
Oso Communications Inc. is looking for a dependable and experienced Fulfillment Field Supervisor to take charge of our residential fulfillment team. This is a hands-on leadership role for someone who knows the ins and outs of fiber drops, splicing, and residential fiber installs.

As Field Supervisor, you’ll be expected to set the standard for quality, safety, and professionalism in the field. You’ll guide and train other installers, solve problems on the fly, and ensure smooth communication between your team, management, and customers.

Key Responsibilities:

• Lead and supervise a team of residential fiber installers and drop bury crews

• Perform and oversee underground fiber drops and burial

• Complete fiber installations in residential settings, including ONT setup and testing

• Perform and oversee fiber splicing (fusion)

• Troubleshoot and resolve technical issues in the field

• Train and mentor technicians

• Communicate effectively with team members, project managers, and customers

• Maintain accurate job documentation and reports

• Ensure all work meets company standards and is completed safely and efficiently

Requirements:

• Minimum 3-5 years of experience in fiber installation, including underground drops, burial, and splicing
• Strong problem-solving skills and ability to troubleshoot fiber-related issues independently
• Proficiency in fusion fiber splicing and basic testing
• Experience with trenchers, boring equipment, and hand tools for fiber burial
• Strong communication and leadership skills
• Clean driving record and valid driver’s license
• Able to pass a background check and drug screening
• Must be reliable, detail-oriented, and committed to high-quality work

What We Offer:

• Competitive pay based on experience
• Opportunities for leadership growth and advancement
• Supportive, team-oriented work environment
• Steady work in a rapidly growing field