Student Services Specialist

Student Services Specialist (Confidential Advocate)

Position Number: 0097511T

Hiring Unit: Student Affairs – Counseling Department

Location: Kahului, Maui

Date Posted: September 17, 2026

Closing Date: October 01, 2026

Band: B

Salary: salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Temporary

Funding: General

Other Conditions: This is NOT a remote position – the job requires in-person work.

Duties and Responsibilities

Advocacy & Direct Support

• Provides confidential advising and advocacy to students, faculty, and staff reporting incidents of sex discrimination or gender-based violence.
• Serves as a primary intake point and first line of support for individuals in crisis, conducting assessments, clarifying needs, and facilitating connections to the most appropriate campus and community services.
• Offers education and advocacy regarding discrimination policies, grievance processes, supportive measures, safe zones, and related resources.
• Enhances safety through risk assessments, safety planning, and implementation of supportive measures, using best-practice tools.
• Supports reporting parties through informal and formal University processes, including document preparation, hearings, and serving as a process advisor when appointed.
• Facilitates informal resolution and alternative dispute resolution processes when appropriate.
• Maintains confidentiality in compliance with HRS § 304A-120 (2016), Title IX, the Clery Act, Violence Against Women Act (VAWA), and Hawai?i Rules of Evidence 505.5 (including the required 35-hour training).

Prevention & Education

• Develops and delivers culturally appropriate prevention, wellness, and educational programming in collaboration with the Title IX Coordinator and campus units.
• Provides workshops, trainings, outreach, and campus-wide initiatives to promote mental health, wellness, inclusion, and violence prevention.
• Creates and disseminates educational content (e.g., websites, social media) on advocacy services, policies, and resources.
• Evaluates the impact of educational efforts on campus climate, identifying trends, implicit/explicit bias, and systemic issues to recommend improvements.

Process & Compliance

• Documents case-related information, referrals, and follow-ups in a manner that protects privacy.
• Collects, maintains, and reports aggregate service-related data to fulfill University reporting requirements.
• Ensures the University's compliance with state and federal laws related to discrimination, harassment, and violence prevention.

Collaboration & Campus Engagement

• Participates in Behavior Intervention Team (BIT), Community Assessment, Response & Education (CARE) team, Prevention, Awareness, Understanding (PAU) Violence Coalition, and other committees or task forces to strengthen campus well-being and safety.
• Builds capacity across campus to recognize and respond to wellness issues, providing appropriate referrals and follow-up.
• Collaborates with students, faculty, staff, and community partners to develop culturally responsive practices and improve institutional response to misconduct and violence.
• Supports campus climate by engaging in outreach, professional development, and leadership opportunities aligned with the University's strategic plan and mission.
• Keeps abreast of current literature, professional best practices, and relevant associations.
• Provides evening or weekend support as needed.
• Performs other duties as assigned.

Minimum Qualifications

Education and Professional Work Experience

• Possession of a baccalaureate degree in Counseling, Social Work, Gender Studies, Social Sciences or related field and three (3) year(s) of progressively responsible professional experience with responsibilities for providing Direct Advocacy and/or Crisis Counseling related to discrimination, sexual misconduct, and gender-based violence, including but not limited to sexual assault, harassment, stalking, and domestic or dating violence; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Knowledge, Skills, and Abilities

• Considerable working knowledge of principles, practices, and techniques in the area of crisis support and/or advocacy for individuals, as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles, and methodologies.
• Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations, and theories and systems associated with Title IX and VAWA and/or gender-based violence.
• Demonstrated ability to resolve wide-ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative, and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally, and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders, members, and individuals.
• Demonstrated ability to operate a personal computer and apply word processing software and use spreadsheet and videoconference software.
• Demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Supplemental Minimum Qualifications

1. Demonstrated experience providing advocacy, crisis support, supportive counseling, case management, advising, or related helping services.
2. Ability to recognize problems, identify possible causes, and resolve the full range of problems that may commonly occur in the delivery of advocacy services for victims of sex discrimination and gender-based violence.
3. Demonstrated ability to identify concerns, assess needs, and connect individuals with appropriate support, resources, and referrals.
4. Demonstrated ability to handle sensitive and confidential matters with tact and discretion.
5. Demonstrated ability to communicate and build effective working relationships with students, employees, community partners, and individuals from diverse backgrounds.
6. Demonstrated ability to develop and deliver educational programs, presentations, trainings, or workshops for diverse audiences.
7. Demonstrated ability to manage conflict and challenging situations in a positive and constructive manner.
8. Demonstrated ability to work effectively and respectfully with people of diverse cultures, identities, backgrounds, and lived experiences.
9. Ability to work outside regular work hours and travel to neighbor-island campuses and on-island sites, as needed.

Desirable Qualifications

1. Master's degree from an accredited institution in social work, psychology, counseling, or a related field.
2. Experience providing direct advocacy and/or crisis counseling in a university, college, or community college setting.
3. Knowledge of institutional obligations under Title IX and the VAWA.
4. Current State of Hawai?i license in counseling, social work, or a related discipline.
5. Certification as a victim advocate at the state (Hawai?i) or federal level.
6. Demonstrated experience with alternative dispute resolution (ADR) processes.
7. Prior experience supporting or conducting internal investigations, litigation, or comparable proceedings.
8. The ability to apply knowledge of Native Hawaiian culture to effectively collaborate with multicultural groups and individuals from diverse academic, cultural, and socioeconomic backgrounds.