Transportation Supervisor

Transportation Supervisor

Join our team as a Transportation Supervisor and help drive an exceptional guest experience from the moment they arrive. In this leadership role, you'll oversee daily transportation operations, support a high performing team, and ensure our fleet runs safely, smoothly, and efficiently. If you're a proactive problem solver with strong communication skills and a passion for service, this is an opportunity to make a meaningful impact!

Your day-to-day as a Transportation Supervisor will entail:

• Maintains thorough knowledge of Transportation Services and conveys pertinent information to employees regarding policy or scheduling changes.
• Maintains frequent communication with all work areas to ensure guest service efficiency and performance standards are achieved.
• Assists the Manager with employee training/development and monitors business flow to develop efficient training, break and shift schedules.
• Consistently assists the Transportation Manager in developing and implementing policies and procedures to ensure efficient departmental operation.
• Regularly monitors the inventory of all supplies and orders supplies when needed.
• Always assists in the review of payroll reports for accurate work hour totals and makes adjustments when needed.
• Inspects vehicles daily for internal and external cleanliness and makes sure limos are stocked for guest departure/pick up.
• Responds to guest complaints in an appropriate and timely manner, demonstrating sound decision making skills.
• Coordinates limo services for VIP's and entertainers.
• Is consistently visible to staff and proactively coordinates transportation for events.
• Monitors employees and documents any inconsistencies in performance. Follows-up with coaching/counseling and disciplinary action when appropriate.
• Closely monitors expenses with sound tracking such as fuel usage.
• Ensures buses and other vehicles are in proper usage rotation.
• Works with a third party transportation service when necessary to confirm requested runs when in-house fleet isn't available.
• Monitors bus drivers, bus patterns and timing to ensure efficiency.

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

To be successful as a Transportation Supervisor, you'll need:

• Must have High School Diploma or Equivalent. Associate's Degree in Hospitality or related field preferred.
• Valid NYS Commercial Driver's License (Class B or CDL) with passenger endorsement (no restrictions) preferred.
• Must have previous supervisory experience in a Hotel environment.
• Must have excellent communications skills.
• Must possess good leadership skills.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills.
• Must have the ability to organize/prioritize and complete multiple tasks simultaneously.

What we value:

• Positivity Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!