Patient Relationship Specialist

Patient Relationship Specialist (Warm Leads + Phone-Based)

A career at Golden Oak Sedation Dental & Implant Center means being part of a fast-paced, high-performance environment where your ability to connect with people and drive action truly matters. We specialize in life-changing dental implant transformationsand every conversation you have can help someone take the first step toward a better life.

About This Role:

This is a phone-heavy, relationship-driven role.

You will spend the majority of your day:

• Speaking with patients who have already expressed interest (warm leads).
• Building trust quickly.
• Guiding them toward scheduling their consultation.

If you enjoy connecting with people, creating momentum, and helping others take actionthis is a high-impact opportunity.

What You'll Do:

• Build rapport with prospective patients over the phone within minutes.
• Guide patients through their options and confidently move them toward booking a consultation.
• Follow up consistently with patients who are considering treatment but haven't scheduled yet.
• Understand where each patient is in their decision-making process and communicate accordingly.
• Track conversations and outcomes using internal systems.
• Hit and exceed daily/weekly performance goals (KPIs).
• Collaborate with the team to improve conversion and patient experience.

Who Thrives in This Role:

This role is a strong fit for someone who:

• Is energized by talking to people all day.
• Naturally builds trust and connection quickly.
• Is confident guiding conversations and asking for commitment.
• Enjoys working toward goals and performance targets.
• Takes ownership of results and follows through.
• Brings positive energy and resilienceeven on tough days.

What We're Looking For:

• Strong verbal communication and phone presence.
• Ability to build rapport quickly and authentically.
• Self-motivated with a strong work ethic.
• Organized and able to manage multiple follow-ups.
• Experience in sales, call center, or patient coordination is a plus.

What We Offer:

• Warm leads provided daily (no cold calling).
• Structured training program to set you up for success.
• High-energy, team-oriented environment.
• Performance-driven opportunity with clear expectations.