Admission Counselor

Job Description

Job Description:\n\nSalary: Non-Exempt Staff Expectation and Condition of Employment Howard Payne University, a church-related institution affiliated with the Baptist General Convention of Texas, seeks to employ evangelical Christians who are dedicated to teaching and service as they model the principles of the Christian faith and the Universitys sincere religious beliefs. Howard Payne University (hereafter, University) is committed to the integration of learning and Christian faith in the pursuit of truth. Employees are expected to embrace the Christian Mission Statement and Core Values of the University and must support the Universitys affirmation of traditional Christian and Baptist beliefs by leading lives of service through active involvement in Christian activities both on campus and through a local church. Mission Statement Howard Payne University is a Christ-centered academic community dedicated to excellence by developing and equipping the whole person for intellectual inquiry, personal and professional integrity, and service to God and humanity. Core Values of Howard Payne University We believe and affirm that the University as an institution and each individual called to serve the Lord at Howard Payne should strive to demonstrate a commitment to these five Core Values:Centered on Christ (cf. Col. 3:17, Matt. 7:24)Focused on Community (cf. Eph. 4:4-6, 1 Pet. 3:8)Called to Service (cf. Mark 10:45, Phil. 2:3-5)Committed to Excellence (cf. Gen. 1:31, 1 Cor. 9:24)Dedicated to Stewardship (cf. Gen. 2:15, 1 Pet. 4:10) As a condition of employment, employees agree to be paid by Direct Deposit. Applicants offered contingent employment based on the University obtaining a clean background check agree the contingent offer of employment may be revoked based on the information obtained in the background check. If offered employment, your acceptance will indicate that you have read and agree to the Expectations and Conditions above. Application Procedure To be considered for this position, please submit the following:a letter of application addressing in detail how you meet the position requirementsa resume or CV (curriculum vitae)unofficial transcripts, anda completed HPU Employment Application Job Summary The Admission Counselor is responsible for assisting prospective students through the complete admission process, from the point of initial contact to enrolled student status. The Admission Counselor is responsible for assisting in the implementation of the enrollment strategies of the University and for achieving individual enrollment goals. Related Admission Office responsibilities will also be assigned, relative to experience. Essential Duties and ResponsibilitiesProvide a positive, professional demeanor within the Admission Office, on the University campus, and when representing the University to all prospective students, families and the publicAssist in the development and implementation of recruitment strategies to effectively target prospective students and shape the entering classResponsible for implementing institutional enrollment strategies in off-campus and on-campus settingsRead and evaluate admission data including, but not limited to, applications for admission, standardized testing results, secondary school and college transcripts, student-written essays and letters of recommendationCoordinate and facilitate communication to prospective students in assigned regions in standard mail and electronic formats. Extensive phone work is requiredWork proactively with the Office of Financial Aid to coordinate the delivery of financial aid packages to prospective studentsWork proactively with other offices on campus, other college/university offices, high school offices, and with certain government agencies while assisting first-year, former, and/or international studentsMust be able to participate in the setup of event materials, signage, decorations (including assembling of balloon art and branded items), and ensuring all event spaces are ready for guestsMust be able to travel and be away from home approximately 25% of the year. A typical travel schedule finds the Admission Counselor on the road about four to six weeks in the fall semester, two to three weeks in the spring, and two weeks in the summerRepresent Howard Payne University in a professional manner in both appearance and actions, evidenced by always: Dressing in professional attire appropriate for a Christian university. Conducting ones self in keeping with the Christian ethical and moral standards established by the university in its Statement of Mission and Purpose.Represent the University to prospective students, parents, community groups, high school counselors, church administrators, and University alumni by:Providing group information sessions for students and their families.Conducting personal interviews with prospective students. Visiting high schools and community colleges to talk with students and counselors. Visiting churches to talk with students and ministers.Representing the University at college days and nights, school panel programs, National College Fairs, etc.Speaking on the phone. Communicating electronically.Build relationships with all aforementioned individuals.Provide a comprehensive assessment of students required application materials to be presented to the admission committeeResponsible for the complete maintenance and processing of all application files within assigned recruiting regionAssist in the maintenance and processing of applications files outside of assigned region as neededAssist in the development and implementation of a personal plan for assigned territory travel: Assist in determining college fairs to attend.Assist in determining individual secondary school visits.Identify key Baptist churches in primary region and schedule church visits to speak to members of youth groups, youth ministers and/or senior ministers of the church.Assist fellow admission counselors in region travel.Attend college fairs, school visits or church visits as assigned. Assist in the development and implementation of a personal communication plan involving all constituencies central to recruiting students to the University: Evaluate and update personal letter flow and hand-written follow-up notes to prospective students. Evaluate and update e-mail and text flow. Evaluate and update phone calls to prospective students. Evaluate and regularly update personal marketing plan designed to promote the University. Complete tasks assigned in our customer relationship management system (CRM)Represent the University by attending conferences and conventions as assignedAssist when asked, in interviewing prospective admission counseling staff members and student employeesResponsible for shared supervision of student employeesObtain a detailed, working knowledge of the University and its many facetsProvide a positive, professional demeanor within the Admission Office and the University campus, and when representing the University, to all prospective students and families or to any member of the publicOther duties as assigned Supervisory Responsibilities Shares in supervision of student workers. Carries out supervisory responsibilities in accordance with the University's policies and applicable laws. Participates in responsibilities that include interviewing, and training a student worker; planning, assigning, and directing work; appraising performance; resolving problems. Required Competencies To perform the job successfully, an individual should demonstrate the following competencies: Modeling Christian Faith - Must be committed to modeling the Christian faith. Displays a proven record of modeling the Christian faith in business operations, management roles, customer service functions, and interactions with others. Is committed to continuing to model Christian faith in a manner consistent with the Universitys Mission Statement and Core ValuesAnalytical - Synthesizes complex or diverse information, collects and researches data, uses intuition and experience to complement data, designs work flows and proceduresProblem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well problem solving as part of a group, uses reason even when dealing with emotional topicsProject Management - Develops effective project plans, coordinates projects, communicates changes and progress, completes projects on time and budget, and manages project team activities effectivelyCustomer Service Manages difficult or emotional situations effectively, solicits feedback to improve service, responds to requests for service and assistance promptly and effectively, meets the commitments they make to othersInterpersonal Skills - Focuses on solving conflict without blaming others, consistently maintains confidentiality, listens to others without interrupting them, keeps their emotions under control, remains open to others' ideas and tries new thingsOral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates effective group presentation skills, participates actively in meetingsWritten Communication - Writes clearly and informatively, edits their work for correct spelling and grammar, varies their writing style as needed, presents numerical data effectively, is able to read and interpret written information effectivelyTeamwork - Balances the needs of the team and individual responsibilities effectively, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts the success of the team above their own interests, is able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeedVisionary Leadership - Displays passion and optimism, inspires respect and trust and motivates others to perform well, mobilizes others to fulfill the Universitys Mission Statement while embracing the Universitys Core Values, provides vision and inspiration to peers and subordinates, exhibits self-confidence and confidence in others, influences actions and opinions of others effectively, accepts feedback from others, gives appropriate recognition to othersManaging Student Workers - Takes responsibility for student workers' activities; Develops their skills and encourages growthQuality Management - Looks for ways to improve and promote quality, demonstrates accuracy and thoroughnessCost Consciousness - Works within their approved budget, develops and implements cost saving measures, conserves University resourcesEthics - Treats everyone with respect, keeps commitments, inspires others to trust them, works with integrity and ethically, upholds the University's Mission Statement and Core ValuesUniversity Support - Follows policies and procedures consistently, completes administrative tasks correctly and on time, supports the Universitys Mission Statement and Core Values, Benefits the University through external community and professional activities, supports affirmative action and respects diversityStrategic Thinking - Develops strategies to achieve the Institutional Priorities in the Universitys Strategic Plan, understands the Universitys strengths and weaknesses, analyzes the higher education market and competition effectively, identifies external threats and opportunities and adapts their strategy to changing conditionsJudgment - Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in the decision-making process, makes timely decisionsMotivation - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures themselves against a high standard of excellence, takes calculated risks to accomplish goalsPlanning/Organizing - Prioritizes and plans work activities effectively, uses time efficiently, plans for additional resources if necessary, sets goals and objectives, organizes and schedules other people and their tasks, develops realistic action plansProfessionalism - Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts personal responsibility for their own actions, and follows through with commitmentsQuality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies effective feedback to improve performance, and monitors their own work to ensure qualityQuantity - Meets productivity standards, completes work in timely manner, strives to increase productivity, and works quicklySafety and Security - Observes University safety and security policies and procedures, determines appropriate actions beyond guidelines, reports potentially unsafe conditions, uses equipment and materials properlyAdaptability - Adapts to changes in the work environment, manages competing demands for ones time, changes approach or method to fit the situation effectively, is able to deal with frequent change, delays, or unexpected events effectivelyAttendance/Punctuality - Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on timeDependability - Follows instructions, responds effectively to their supervisors direction. Takes responsibility for their own actions and keeps commitments. Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate planInitiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes appropriate independent actions and calculated risks, looks for and takes advantage of opportunities to improve situations, asks for and offers help when neededInnovation - Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas, and presents ideas and information in a manner that gets others' attention Qualifications To perform this job successfully, an individual must be able to perform the Essential Duties and Responsibilities listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree from an accredited University or at least three years of directly related experience, or an equivalent combination of education and experience is requiredLanguage Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English. Ability to write