Patient Services Representative

Patient Service RepresentativeCentral Washington University is recruiting a Patient Service Representative to join our Student Health Services team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is an 8-month cyclic, campus-based position, which means you get to see the lives you are impacting. We're offering a competitive salary plus the awesome CWU benefits. We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams. Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find robust academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~8,300 students. Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for seven out of eight years, CWU was a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. RentCafe has also named CWU #13 of the Top 20 Best College Towns in the U.S. in 2025. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus. Tour our campus in Ellensburg here. The Role: The Patient Services Representative deals with confidential information in a professional manner. Organizes and provides patient support services; schedules appointments; manages phone calls; triages patient needs to medical/counseling staff; receives and registers patients; provides point-of-service admission; manages patient records; copies and faxes records. This position supports medical/counseling staff as needed with respect to office processes and the performance of their responsibilities. Performs assigned duties for both the medical and counseling functions of the department. Student Health Services employees directly affect the vision, mission, and values of Central Washington University by promoting a campus environment that ensures the safety and physical well-being of all students. All employees are expected to uphold and contribute to CWU's vision, mission, and values, fostering a culture of student success and institutional excellence.- Assists with patient/client care support in an outpatient healthcare setting including registering (checking in) and scheduling patient/client appointments using the department scheduling systems. - Operates office equipment such as copier, fax, multi-line phone, computers, printers, scanner, etc.; - Triages patient/client needs and refers to appropriate medical/counseling staff; - Answers patient/client questions regarding delays or long waits for services, and scheduling issues; - Confirms patient insurance eligibility through electronic means - Answers phones, transfers calls to appropriate personnel, responds to inquiries, and receives messages; - Assists patients/clients to complete forms, answers questions and directs them to appropriate staff as needed; - Organizes and maintains patient/client care records as requested. Scans patient/client care paperwork as collected; copies and faxes records as requested; - Explains HIPAA/FERPA guidelines to patients/clients; - Assesses patient/client requests and assists patients/clients by directing them to the appropriate staff member (medical practitioner, nurse, or counselor) by collecting pertinent information; - Screens phone calls and walk-in patients for urgency using independent judgment and makes appropriate referrals; - Completes nurse consultation requests or other pertinent forms as appropriate and routes them to staff to ensure follow-up; - Responds with appropriate actions to situations and communicates to all parties the established policies and procedures; - Supports department staff (e.g., distributing patient surveys upon request, running scheduling system inquiries on patients/clients, etc.). - Perform other duties as assigned.General office experience or customer/patient experience in a healthcare setting. Experience and/or training demonstrate the ability to provide customer service including the responsibility to listen to customers, identify issues, and to provide the appropriate referrals. Experience or training that demonstrates the ability to use computer and Microsoft Office Suite, including an electronic scheduling system, copier, fax, and multi-line phone and ability to multitask in various situations. Ability to effectively handle stressful situations, make good decisions, and work calmly to help others. Excellent communication and problem-solving skills. Demonstrated willingness and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences. OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications Experience in healthcare office operations. Ability to accept constructive criticism, incorporate feedback, and maintain positive work atmosphere. Ability to function as part of a multidisciplinary team. Experience creating brochures, flyers, charts, graphs, using Excel, Publisher, etc. Knowledge of current procedural terminology, international classification of diseases and healthcare, and common procedure coding. Experience or interest in mentoring students from a variety of backgrounds. Ability to incorporate multicultural perspectives and issues into everyday conversations. Competencies Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules. Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action. Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support. Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives. Commitment to Belonging: Values the uniqueness of every individual and fosters an environment where everyone feels respected and empowered to thrive. Don't meet every single requirement? At CWU, we're committed to creating a welcoming and genuine workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we still encourage you to apply. This could be the opportunity you're looking for!Salary : This position is based on the range 38 of the Washington State Classification Listing, which has a minimum monthly salary of $3,485 and maximum monthly salary of $4,633. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position. Schedule/Appointment : Monday - Friday, 8:00am-5:00pm (1 hour lunch) / 8-month cyclic / (for more detailed information regarding cyclic appointments click link: CWU Cyclic Leave ) / PSE Bargaining Unit 3 Working Conditions : Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required. Responds to medical or counseling crisis and emergency situations and reacts accordingly. Communication, verbally and written, is essential to ensure coordination and cooperation among all staff with regards to office operations. Some stooping, kneeling, bending, crouching, lifting, walking, carrying, or moving of objects and other movements may be required. Some alternate workweeks with routine rotation may include early morning hours required. Benefits : CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit Benefits, Perks, and Leave and Total Rewards Calculator . An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: .To apply for this position, you must complete the on-line application and attach: A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting; Resume including work history, education, training; and Contact information for three professional references. Screening Begins: September 10, 2026 **Priority will be given to applications received by the screening date. Incomplete applications may not be considered.Name: Stefanie Parker Title: Director, Student Health Services Email: View email address on click.appcast.io Phone: View phone number on click.appcast.io Website: Please contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io if you require technical assistance with the on-line application process.Background Check/Reference Check Process: Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to RCW 28B.112.080 and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access. This position is part of a Public