Residential Climate Control Service Expert

Job Description

Job Description

Keep homes comfortable. Build a career you’re proud of.

In Cleveland, OH, weather doesn’t wait—and neither do we. As a Residential Climate Control Service Expert, you’ll be the trusted face of comfort for families who count on reliable heating, cooling, and clean airflow.

Every visit is a chance to protect a home’s well-being. You’ll field service requests, diagnose complex HVAC/R issues, and explain solutions in ways customers appreciate. You’ll log details in an easy-to-use mobile app, work safely, and leave each space better than you found it.

• Service and repair residential HVAC and ventilation systems.
• Use diagnostic techniques and tools to uncover root causes and resolve them.
• Speak with homeowners about findings, options, and maintenance tips.
• Keep precise digital records of service calls, repairs, and installs.
• Follow all safety procedures and applicable codes.
• Continue sharpening your skills with new technologies and best practices.

• High school diploma or equivalent; HVAC trade certification preferred.
• 3+ years of field experience is preferred.
• Comprehensive understanding of HVAC/R systems, equipment, and tools.
• Exceptional troubleshooting ability and attention to detail.
• Self-starter who collaborates well with teammates.
• Valid driver’s license with a clean record.
• Clear, courteous communication and strong customer service.

• HVAC
• HVAC/R Systems
• Refrigeration Systems
• Electrical Troubleshooting Skills
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair

• Multimeter

• Medical, dental, and vision coverage, plus a $4,000 annual dependent subsidy.
• 401(k) with 100% company match up to 3%.
• Additional earning opportunities through bonuses and sales incentives.
• No on-call rotations—Sears builds flexible schedules for its technicians.
• Consistent work throughout the year due to Sears’ scale and variety; cross-training keeps your schedule full in every season.
• Expert training and the option to cross-train into Appliance Repair to supplement slower periods.
• Onboarding buddy and mentor techs dedicated to peer learning.
• Multiple career pathways and cross-training options—average tenure is over 12 years.
• Company vehicle, uniforms, specialty tooling, a mobile phone, and an industry-leading app that removes paperwork and delivers technical support.

Be the professional homeowners rely on when Ohio heat waves hit or lake-effect snow sets in. If you value craftsmanship, safety, and customer care, we’d love to talk.