Lead Engineer - Production Support

Role Description

In this role you will be responsible for the overall production support of clinical applications in a variety of languages using a diverse toolset. In addition, you will drive exceptional services to CVS Health Clients through a dedicated team of advisers responsible for identifying ways to continuously improve on the services provided to clients and providing communication and updates to senior leaders. As a key member of the Production Support Services team, you will partner with our Business and Account Management team and our internal IT teams to lead and support the services we deliver and provide to our external clients. You will serve as the single point of contact between the business and technical teams and monitor and provide status of production issues.

Qualifications

• 10+ years of production support experience in a large-scale and diverse environment.
• Hands-on experience providing AI solutions for automating & eliminating production issues.
• Hands-on experience with SRE concepts & implementation.
• Hands-on experience in Incident, Request and Change Management.
• Hands-on experience developing and debugging .NET based applications.
• Hands-on experience developing and debugging AngularJS or ASP.net or C# or VB.net.
• Experience in Backend Webservices, Windows Services.
• Experience in Version Control/Build Tools: TFS.
• Experience with ActiveBatch or similar Workload Automation and Enterprise Job Scheduling.
• ITIL Qualified & Expert knowledge of ITIL disciplines.
• Experience with all aspects of the software development process including coding, systems, data analysis, testing and operations.

Requirements

• Experience with Agile/Scrum methodologies.
• Experience with cloud services (Azure, AWS, GCP).
• High degree of self-motivation to work in a fast-paced dynamic environment.
• Strong communication skills are required to facilitate meetings with both technical and business audiences, often across multiple functional departments.
• Demonstrated understanding of various technologies (.Net, C#, MQ, Java/J2EE, etc.).
• Experience with major database management systems, e.g., DB2, Oracle, and SQL Server.
• Expertise in Log4Net, Signal, AltSoft, Castle, XEngine, irAuthor, inRule, DevExpress, WinForms, BizTalk, Elastic Search, Kibana, SSIS and SSRS.
• Experience creatively debugging complex system problems spanning entire hosting stack (application, server, communication channels, networking components, etc.), resulting in problem determination and restoration through thorough research and fact finding.
• Be able to exhibit decisiveness and good judgment, even in ambiguous circumstances.
• Experience supporting both proprietary and vendor developed or supported applications.
• Demonstrated successful completion of technical projects.
• Demonstrated proficiency working on all phases of SDLC.
• Able to exhibit decisiveness and good judgment, even in ambiguous circumstances.
• Healthcare, PBM, Medicare, or Med D experience preferred.

Education

• Bachelor's degree or equivalent experience required.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.