Operations Manager

Operations Manager – Regional Operations Manager (West)

Location: Seattle, WA (remote‑first but requires travel)

Compensation: $100,000 – $125,000 per year + annual bonus + equity.

About AirGarage

AirGarage is on a mission to bring real estate online, starting with parking. We replace broken parking machines, fragmented software, and manual, labor‑intensive operations with a unified, data‑rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more. By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real‑time visibility and revenue increases of 20‑50% or more for real estate owners.

Responsibilities

• Operational Execution
• Ensure properties look great and run smoothly through managing partnerships with third‑party vendors for routine (and not routine) services such as cleaning, maintenance, wifi‑installation, etc.
• Own the physical appearance and day‑to‑day operations of all parking facilities in your region.
• Proactively identify & resolve issues impacting facility performance.
• Enforcement Optimization
• Manage the Space Force, our fleet of contract enforcers across your region.
• Refine incentives and run experiments to maximize enforcement program efficiency.
• Develop, implement, and iterate on dynamic pricing strategies for the region’s portfolio.
• Continuously evaluate market trends and competitor rates to maximize revenue.
• Build and maintain reporting dashboards to track performance and guide decision‑making.
• Cross‑Functional Collaboration
• Partner with regional GM to align pricing and channel strategies with overall regional P&L goals.
• Work with Partner Success Manager to deliver a seamless experience for property owners and tenants.
• Provide clear feedback to Product & Engineering on tools and systems that impact operations.

Qualifications

• 3–5+ years of operations experience (ideally at a start‑up or similar regional model such as DoorDash, Uber, etc.).
• Ability to work West Coast hours (remote location accepted).
• Strong analytical skills: comfortable with SQL, spreadsheets, reporting tools, data‑driven decision‑making.
• Process & systems driven: designs, documents, and enforces SOPs; builds repeatable playbooks; instruments workflows and iterates for quality and speed.
• Proactive, resourceful, and able to manage multiple priorities simultaneously.
• Excellent communication and organizational skills.
• Proven ability to use data to inform strategy, identify trends, and optimize performance including user‑level analysis and segmentation.
• Willingness to travel across the region for site visits and vendor meetings (~20%+ travel).

Difficulties & Considerations

• You prefer a 9‑to‑5 rhythm. Our facilities run 24/7 and may require urgent response outside business hours.
• You want to stay behind a desk. This role requires regular travel and site visits.
• You need highly defined processes from day one. Playbooks are still being built.
• You’re uncomfortable with ambiguity. Priorities shift quickly.
• You’re looking for a large team of direct reports. Role leans on third‑party vendors and contractors.
• You prefer doing strategic work only. Role is heavily tactical execution.
• You do not have strong SQL skills. A proficiency test is required.

Benefits & Upside

• Equity stake.
• Remote work flexibility; location in North America.
• Health insurance: 85% employee cost, 50% dependents.
• 12 weeks fully paid parental leave.
• Home office setup (laptop & equipment).
• Unlimited PTO with minimum 10 days.
• 401(k) retirement plan.
• Team off‑sites (~2 times/yr).
• Opportunities to grow within an expanding company.
• Impact on real‑estate and city transformation.
• Diverse inclusive team.

Additional Notes

Employment contingent upon background check and verification. Background check occurs after conditional offer.