Emergency Services Coordinator

Job Description and Duties

If you desire a rewarding and challenging position in emergency management, where you can make a difference by using your experience and abilities then this is the position for you.

The Inland Region consists of primarily rural jurisdictions with a few large metropolitan cities. The geography for the Inland Region is vast and varied with terrain consisting of valley floor agricultural centers, grasslands, watershed areas, high desert regions, foothill regions and high elevation mountain ranges.

The Inland Administrative Region is comprised of three operational sections that collectively support Mutual Aid Regions III, IV, and V, covering 31 counties and 123 cities and serving a population of approximately 7.2 million residents.

The primary headquarters for this position is Fresno County with the anticipated geographic area assigned being Mutual Aid Region V.

About the Role

We are seeking a highly motivated Emergency Services Coordinator (ESC) to serve as the interface between state and local government partners. This position plays a critical role in strengthening emergency management capabilities across the state by providing guidance, coordination, and support before, during, and after disasters.

During complex, high-impact emergencies—such as wildfires, floods, or earthquakes—staff work alongside local emergency managers to coordinate state resources and share critical information with emergency operations centers across all levels of SEMS. Staff help identify resource gaps, analyze operational challenges, and support solutions that minimize impacts to life, property, and the environment.

During non-emergency periods, staff collaborate with counties and cities to strengthen preparedness. This includes reviewing emergency operations plans, supporting training and exercises, and updating policies and procedures based on lessons learned from After Action Reports.

Regional staff also help maintain the integrity of the Standardized Emergency Management System (SEMS) by coordinating quarterly Mutual Aid Regional Advisory Committee (MARAC) meetings. These meetings bring together emergency management partners—such as local and county emergency managers, fire, law enforcement, communications, and other local partners—to discuss regulatory changes, system improvements, emerging technologies, funding opportunities, and overall regional readiness.

The ideal candidate thrives in a fast-paced and dynamic environment, demonstrates strong independence and leadership, and is committed to supporting communities during emergencies. 

Key Responsibilities

• Serve as the primary interface between state and local governments on emergency management initiatives.
• Provide advisory support and coordination to local and tribal governments, regional staff, and state agencies.
• Lead and support emergency management projects and preparedness initiatives.
• Respond to disasters and emergencies statewide, including after-hours deployments when required.
• Maintain routine program responsibilities while addressing short-term urgent assignments.
• Ensure compliance with regulatory requirements and internal deadlines.
• Communicate effectively with stakeholders through written reports, briefings, and presentations.
• Develop and implement solutions to complex emergency management challenges.

Why This Role Matters

As an Emergency Services Coordinator, you will play a vital role in helping communities prepare for, respond to, and recover from disasters, ensuring that critical resources and coordination are available when they are needed most.

We hope that you will consider a rewarding and challenging career with us!

You will find additional information about the job in the .

Working Conditions

Hybrid Telework: This position is eligible for a hybrid work schedule. Additional in office days may be required based on the business need.

DMV Pull Program: Participation in the DMV Pull Program is required. The position(s) require(s) a valid Driver’s License (DL). You must answer the questions addressing your DL on your application. Ensure you provide your DL number, class, expiration date, and any endorsements and/or restrictions.

Conflict of Interest (COI): This position is designated under the Conflict of Interest Code and is required to complete Form 700 within 30 days of appointment. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Special Requirements

Application Package Requirements

To have your application considered for this job opportunity:

• List the Job Code (JC) and Position Number for this position in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” section on the State Application, STD. 678.
• List your most current employment history first in the “EMPLOYMENT HISTORY” section on the STD. 678.
• Provide the “From” and “To” dates with the month, day and year, the “Hours Per Week” that you worked and the Total Worked (Years/Months). You may include overtime hours.
• You must complete the “DUTIES PERFORMED” on the State Application ( do not note “see attached resume” in this section ). Failure to comply and your application is considered incomplete.
• SROA and Surplus are encouraged to apply and must submit a copy of their letter.
• Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.

If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.

NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.

**A candidate pool may be established for subsequent vacancies.**

**All hires may be subject to a criminal background check.**

**We encourage applicants to apply electronically.**

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience responding to disasters.
• Knowledge of state disaster preparedness and response protocols and procedures and the state’s disaster response structure.
• Experience working with local government agencies.
• Knowledge of federal, state, and local emergency preparedness and response laws, regulations, policies, and guidelines.
• Ability to establish and maintain rapport and collaborative working relationships with highly engaged internal and external partners.
• Experience with coordination of multiple multidisciplinary partners.
• Ability to maintain a high degree of confidentiality.
• Ability to handle multiple competing priorities simultaneously.
• Ability to provide actionable, real-time intelligence to support situational awareness and decision-making.
• Excellent customer service (interpersonal) skills, including professionalism, tactfulness, flexibility, and open-mindedness.
• Excellent written and verbal communication skills.
• Ability to meet deadlines in high pressure environments.
• Ability to work efficiently and resourcefully as part of a team, or individually.
• Ability to provide creative solutions to problems.
• Demonstrate initiative.
• Strong computer literacy and software skills and ability to quickly learn and adapt to new systems and technologies.
• Public speaking/presentation skills.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development
• Free Parking
• Electric Carport

Statement of Qualifications

All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Failure to include an SOQ may disqualify an applicant from consideration.

A resume in lieu of the SOQ responses and a standard or generic SOQ may disqualify an applicant from consideration.

Please review the Duty Statement and the Desirable Qualifications.

SOQ FORMAT INSTRUCTIONS:

• Maximum of two pages
• One-inch margins
• Double-Spaced
• 12-point Arial font
• Name and JC# on top right corner of each page
• Pages numbered in order
  

PLEASE ANSWER THE FOLLOWING:

1. Describe why you are interested in serving as an Emergency Services Coordinator in the Inland Region. In your response, explain what aspects of the region’s mission, operations, or unique characteristics appeal to you.

2. Describe the education, training, and professional experience that prepare you for this position. Include examples that demonstrate your ability to coordinate with partners, analyze complex information, and support emergency response activities.

3. Discuss your ability to lead or coordinate multiple projects or tasks simultaneously. Provide examples.

For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload SOQ to your Application Package

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.