Service Desk Technician

Job Description

Service Desk Technician (Contract, Onsite in Everett, WA)

iMatch is hiring a Service Desk Technician for a client in Everett, WA, a well-known consumer products company. You’ll work side by side with a Lead System Admin on a company-wide laptop refresh. You’ll get hands-on experience on a busy, friendly IT team, and it’s a great foot in the door with the company.

What you’ll do

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• Upgrade employee laptops across Windows and Mac. The current workload is mostly Mac.
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• Image old machines, migrate users to their new devices, and provision new hardware.
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• Schedule upgrade appointments with employees and make sure old devices are returned and tracked.
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• Install and configure a wide range of business applications, such as Jira.
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• Provide friendly, patient support to employees throughout the upgrade process.
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• Work closely with the Lead System Admin to keep the project on schedule.
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What we’re looking for

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• Experience in desktop support, service desk, or IT technician roles.
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• Hands-on experience imaging, provisioning, and deploying Windows and Mac devices.
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• Strong communication and customer service skills. You explain things clearly and treat people kindly.
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• Reliable, organized, and good at managing a steady stream of appointments.
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• A positive attitude and comfort working closely with a small team.
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• Freshworks (Freshservice) experience is a plus.
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