Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I have proudly served as a State Farm agent since 2007 and have nearly 30 years of experience in the insurance industry. I am a second-generation State Farm agent, born and raised in Miami, and I'm passionate about helping individuals and families protect what matters most. Our multilingual team proudly serves customers throughout Miami, Coral Gables, and the surrounding communities.

Our agency offers health insurance, a Simple IRA, paid time off and sick leave, a paid parking pass, monthly team bonuses, and an annual performance bonus. We also believe in enjoying where you work, with a beautiful office, a Nespresso machine, healthy snacks and drinks, birthday celebrations, and team outings throughout the year.

Our culture is supportive, collaborative, and focused on long-term success. You'll work alongside an experienced agent in a stable, growth-oriented office where your contributions are valued. We're looking for someone who enjoys helping others, works well as part of a team, and wants to build a rewarding career while having fun along the way.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Gus Cisneros - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.