Customer Experience Specialist

Job Description

Job Description

Job Summary:

The Customer Experience Specialist will interact with the company’s customers by addressing inquiries and providing a high level of customer support for company services. 

 

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with customers via telephone, or in person to provide support and information services.
• Sets up and maintains customer accounts.
• Ensures that appropriate actions are taken to resolve customers’ issues and concerns.
• Fields customer questions and concerns; forwards to appropriate staff when issues are beyond the representative’s knowledge.
• Maintains customer accounts and records of customer interactions with details of inquiries or comments.
• Consults with customers to understand their needs and preferences related to services.
• Explains services, suggesting and selecting options suitable for the customers’ needs.
• Coordinates information between customers and operations staff.
• Assists with invoicing, billing, and taking customer payments.
• Acts as liaison to coordinate information and service between customer and Business Development Manager.
• Reviews and analyzes sales reports to help identify potential new markets.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Excellent interpersonal and customer service skills.
• Smiles naturally and often.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Quick wit as well as a think outside the box approach to problem solving.
• Desire to learn and grow in a job that is constantly evolving.

Education and Experience:

• High school diploma required, college classes preferred.
• One year customer service experience required.
• Work in similar industry preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

 

 

White Trash Services offers competitive pay and a benefits package which includes medical, dental, vision, life, 401K, paid holidays, and generous PTO. We are a fast-expanding company that is culture-focused on employee engagement and trust building. 

We are looking for a positive addition to our team that can handle multitasking with a smile as the "face" of the company. The goal is for each person who calls or stops by our office to feel like we cannot wait to make their day better. Whether it's a customer, potential customer, salesperson, co-worker, or wrong number, we want our business to be remembered. The position includes customer service, data entry, sales, billing and filing. If you are looking for a chance to work in a friendly office where we work hard and make a difference, you've found it. Our company is growing and so is our team, come join us!