Branch Training Manager (Security)

Lead Engaging, High-Impact Security Training Programs as the Branch Training Manager!

The Training Manager will lead the design and delivery of high-quality training programs for our security personnel and staff. In this role, you’ll play a key part in shaping a culture of excellence, compliance, and continuous improvement, ensuring our teams are confident, capable, and prepared.

If you thrive in a fast-paced environment, love collaborating across departments, and are committed to professional integrity, we’d love to meet you.

What’s in it for You

• Competitive Salary: $75,000.00- $80,000.00 / year

• Work Site Location: Baltimore, MD

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

• Career Growth: Career growth opportunities at GardaWorld

• Travel: Field based position with approximately 75% travel.

Your Responsibilities as Training Manager

• Develop and deliver training programs (classroom, online, self-study) for security and non-security staff.

• Create and manage monthly/quarterly training calendars in coordination with leadership.

• Conduct initial, refresher, and specialized training to meet licensing and contract requirements.

• Monitor training effectiveness and staff performance; adjust programs as needed.

• Maintain accurate training records, attendance, and performance data.

• Coach and evaluate field training officers and support their development.

• Provide security awareness training during onboarding and ongoing sessions.

• Act as a resource for staff on training and security-related questions.

• Collaborate with HR, Compliance, and department leaders to align training with organizational goals.

• Recommend improvements to training delivery and security service effectiveness.

• Support recruiting and hiring processes when needed.

• Maintain certifications (e.g., CPR, First Aid, AED) and stay current on policies and procedures.

• Communicate clearly and professionally; maintain confidentiality at all times.

• Promote a culture of safety, integrity, and continuous improvement.

• Evaluate staff performance in real-world scenarios to ensure training compliance.

• Perform other duties as assigned.

Required Qualifications

• Active Maryland Security Guard Instructor License

• Active Delaware Security Guard Instructor License

• Certified CPR/AED Instructor

• MOAB (Management of Aggressive Behavior) Certified Instructor or equivalent De-escalation Instructor Certification

• Minimum three (3) years of security industry experience

• Minimum two (2) years of instructor or training experience

• Valid driver's license with reliable transportation

• Ability to travel extensively throughout Maryland and Delaware

• Strong verbal and written communication skills

Your Skills and Competencies:

• Skilled in designing and delivering engaging, multi-format training programs.

• Strong understanding of security protocols, licensing requirements, and emergency response.

• Experienced in mentoring and evaluating staff and field training officers.

• Clear, professional verbal and written communication across all levels.

• Works effectively with cross-functional teams to align training with organizational goals.

• Maintains discretion and demonstrates high ethical standards.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.