Hotel Coordinator

Hotel Coordinator

Corpay is currently looking to hire a Hotel Coordinator within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will place insured families into hotel and/or vacation rental accommodations. You will report directly to the Hotel Operations Supervisor.

As a Hotel Coordinator you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Saint Charles, IL office
• Company-issued equipment
• Formal hands on training
• Hybrid Schedule (2 days required in office, 3 days allowed to work from home once fully trained)

The responsibilities of the role will include:

• Contacting the insured family and confirming information to book a hotel
• Explaining the abatement and payment process to ensure thorough comprehension
• Searching for a hotel or rental using Hotel Database/Rental Websites/Internet/Direct Connect & confirm with family if the hotel or presented rental is acceptable
• Notifying the NAM if approval is needed by an adjuster for hotel rates or additional fees/requests from the insured family
• Calling the hotel directly or using online booking tools to secure a reservation for families, negotiating rates when necessary
• Informing the hotel of (if any) needed involvement in the abatement payment process
• Adding our travel agent number (IATA/ARC #) to every booking
• Updating ACT with details of hotel reservations
• E-faxing Rate Agreement to the hotel and the THA for the insured to sign
• Ensuring the insured pays the abatement directly to ALE Solutions using our CCAF
• Calling the insured family with the confirmation number and confirming the hotel is booked
• Calling the Hotel to confirm that the hotel received the necessary paperwork for check-in
• Updating ACT with all necessary notes regarding conversations with hotels and insured families; updating all tabs to reflect the current status of the insured family's file
• Ensuring that Rate Agreements and THA's are signed and returned in a timely manner and noted in ACT received
• Ensuring abatement payments are received and processed in accordance with the Abatement tab in ACT
• Calling Hotels and confirming check-in and check-out statuses of all families assigned
• Setting up the E-File cabinet for each insured family booked in a hotel
• E-Filing all necessary paperwork for the file
• Setting tasks for yourself in regard to check-out, paperwork, extensions, folios, and abatement follow-up
• Performing all necessary file maintenance such as extensions, relocation requests, call-aheads, etc.
• Handling and calculating deductibles and low limits, along with abatements
• Handling upset or sensitive escalations, including unique situations (i.e., bed bugs, insured being asked to leave, police activity etc.)
• Assisting in answering the Hotel Department phones
• Performing other duties as assigned

Qualifications & Skills:

• High school diploma or equivalent preferred
• 2+ years of job-related experience preferred
• Computer proficiency in Microsoft Office Excel, Word, and Outlook
• ACT program experience is a plus
• Excellent verbal & written communication skills, be very organized, have strong problem-solving skills, be able to multitask, and be a team player
• Attention to detail and accuracy are critical skills for this position
• Exhibits strong business acumen and sound judgment
• Able to establish and maintain healthy working relationships among team members in the course of work
• Ability to assist coworkers with tasks
• Hospitality industry experience is highly encouraged

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401 (k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations

Pay Transparency:

The expected salary range for this position is $20-24, based on the candidate's work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.

About Corpay:

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms:

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Transparency & Compliance:

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring:

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice:

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice:

Pay Philosophy:

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.