Store Associate

Chic. Timeless. Empowering.

At HATCH, we design for every stage of womanhood-before, during, and after pregnancy-offering effortless clothing essentials and clean beauty solutions that put women first. What began as a modern answer to maternity style has grown into a full lifestyle brand. Beyond our collections, HATCH is a trusted resource and community, offering thoughtful services, inspiring events, and Babe -our content platform created to inform, inspire, and connect mothers everywhere.

About the Job

A HATCH Store Associate is responsible for delivering an exceptional client experience, driving sales results, and building meaningful relationships with our community. This role serves as a brand ambassador by providing personalized service, maintaining product expertise, and supporting daily store operations.

What You'll Do

• Meet company requirements in selling, merchandising and operations while safeguarding company assets
• Ability to work a flexible schedule, including nights and weekends
• Develop and maintain genuine client relationships which contribute to store sales
• Accountable for maintaining and updating a client book with detailed information on customers, best clients, new additions, existing clients, due dates, etc.
• Maintain product knowledge to optimize daily sales on all collections, Beauty and 3rd party merchandise
• Ensure personal image meets company standard and accurately represents the brand
• Comply with all point of sale policies procedures and properly execute operational functions
• Monitor shipping, transfers and special customer requests
• Assist in merchandising, display maintenance and housekeeping
• Passion for building an exceptional customer experience in store and through future interactions
• Having an entrepreneurial mentality, being a problem solver and not afraid of change

What You'll Bring

• Be at least 18 years old.
• Strong communication and interpersonal skills with the ability to manage competing priorities.
• Comfortable using digital tools, POS systems, and reporting platforms.
• Available to work nights, weekends, holidays, and peak business periods.
• Comfortable working independently during single-coverage shifts.
• Ability to travel between store locations as needed.

Physical Requirements

• Ability to regularly bend, lift, carry, push, and move merchandise and fixtures up to 30 pounds.
• Ability to stand for extended periods, climb ladders and step ladders, and frequently reach overhead while performing store operations.

Actual starting pay for this role is determined by a wide array of factors including but not limited to qualifications, experience, relevant skills, education, and geographic location. Employees are offered a variety of benefits to empower them with the resources and flexibility they need to enjoy success on the job and to live a healthy life.

*Full-time employees are eligible for medical insurance, dental insurance, vision insurance, health and dependent care FSA, life/ad&d insurance, short term and long-term disability, commuter benefits, pet benefits, tuition reimbursement, paid time off and 401(k) including matching. All employees are eligible for employee discounts and EAP Resources.