Customer Service Representative

Customer Service Representative

CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position. Qualifications:

• Call Center Customer Service, inbound calls required (no telesales or collections) required
• Looking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills.
• Must have empathy and strong problem solving skills.
• Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
• Ability to navigate through multiple systems at a time.

Preferred qualifications:

• HS Diploma or GED
• 1 years of customer service experience in a call center is required
• Healthcare industry experience a plus
• Strong Call Center Customer Service experience (Inbound calls)
• Medical background helpful

Important:

• Start Date: Monday, 11/16.
• Training will be for 5 7 weeks Monday Friday from 8:30AM 4:45PM. There can be no scheduled time off during the training.
• Candidates must be flexible to work 8:00AM 9:00PM EST, Monday Friday (regardless of location)
• Candidates must pass a CSR assessment and score at least an 80%.
• 1 year call center experience is required.
• Need to use your own laptop, monitor and headphones. Equipment will not be provided.

Location: Candidate must be located within one hour of the following 6 locations.

• Philadelphia, PA
• Bloomington, MN
• Houston, TX
• Columbus, OH
• Tampa, FL
• Salt Lake City, UT

We provide a comprehensive package which includes benefits:

• Medical for full time employees
• Dental, and Vision Insurance
• Life Insurance, Short-Term Disability, Long-Term Disability, etc.

Alpha Business Solutions