Field Service Technician I-II (Semiconductor) (31778)

Field Service Technician I-II (Semiconductor)

Chandler, AZ

Overview

Salary Range $27.00 - $29.00 Hourly Level Entry Position Type Full Time Job Shift Nights Education Level High School Travel Percentage Negligible Category Professional Services

Description

Position Summary: Under direct supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. This position is a compressed night shift (Sunday, Monday, Tuesday, and every other Saturday).

Essential Functions:

• Service equipment and/or products at customer sites or service centers, including all contracted preventive maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Ability to interpret operation manuals to determine the root cause of tool failures.
• Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers' systems.
• Perform preventive maintenance with direct supervision.
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• Under supervision and direction, must have the ability to perform installation activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process.
• Comply with EBARA's safety policies, including participation in and completion of all required safety training.
• Maintain a clean and safe working environment compliant with Ebara and customer safety policies.
• Perform other duties as assigned.

Qualifications

Position Qualifications Competency Statement(s):

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
• If a respirator is used in this role, the ability to successfully PASS annual respirator fit test and medical exam.

Education:

• High School or Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
• Experience
• Preferred: Zero (0) to Four (4) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

Skills & Abilities:

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of computer systems including software packages such as Microsoft Office, Internet Explorer.
• Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.
• Provide verification of good driving record if servicing customers offsite.