Call Center Representative

Job Title: Call Center RepresentativeSkills: Call center, customer service, retention, salesExperience: 1 yearJob Location: Augusta, GeorgiaOnsite role and Full timeWe at Coforge are hiring for call center agents with the following skillset:Promote and retain products and services.Experience in customer retention or sales.Prior experience in a call center environment is required.Deliver excellent customer service over the phone.Negotiate and process save/service order requests from customers.Interact with customers patiently, tactfully, and efficiently.Clearly explain applicable fees and adjustments to customers.Offer product and service options tailored to customer needs.Demonstrate active listening skills.Follow structured call flows to enhance the customer experience.