IT Desktop Support Specialist
Insight Global
IT Desktop Support Specialist
Required Skills & Experience
• Bachelor's Degree
• Experience with configuring and troubleshooting Microsoft Office 365 products with a strong focus on Outlook and Word in a legal environment.
• Experience with the setup, configuration, and diagnostics of PC hardware (required) - (Dell laptops and desktops a plus).
• Strong working knowledge of end-user computing hardware (computers, tablets, mobile phones, IP based desk phones, printers, etc.), including printer installation.
• Experience with working in Intune and Active Directory for user and computer group management.
• Experience with working in ServiceNow creating incidents and tasks
Must be able to routinely lift and carry items weighing up to 30 pounds.
Nice to Have Skills & Experience
• Experience with using various physical meeting room tools like integrated and stand-alone AV systems, projectors, microphones, etc.
• Experience with using various virtual meeting room tools like Teams, WebEx, Zoom, etc.
• Experience with Azure
Job Description
A law firm in the Houston area is looking for a highly motivated IT Desktop Support Specialist to join their team. You'll be providing full desktop support to attorneys and staff. The ideal candidate is customer-focused, technically skilled, and thrives on solving problems quickly and efficiently. Day-to-day you will troubleshoot and resolve incidents involving Microsoft Word, Excel, and Windows 11 as well as provide support for iPhone related issues. You'll also deliver hands-on desktop and hardware support, including printer installation, setup, and maintenance. This person should be comfortable engaging with executives and delivering exceptional customer service in a professional legal environment.
Vacancy posted 7 hours ago
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