Rooftop Server, Spruzzo (Full Time) - The Ben Hotel

Why us? At The Ben, West Palm Beach, every corner tells a story, inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate. That spirit of creativity, elegance, and individuality carries through everything we do, shaping a hospitality experience that feels Exactly Like Nothing Else. From The Ben to its rooftop above the city, every space is designed to create meaningful moments for every guest who walks through our doors. At Spruzzo, perched above West Palm Beach with sweeping views of the Intracoastal Waterway, every shift unfolds against a backdrop of sunlit afternoons and vibrant evenings. Spruzzo is more than a rooftop lounge. It is a destination where atmosphere, energy, and service come together to create unforgettable moments. As a Rooftop Server , you are at the center of that experience. You guide guests through their visit with warmth, confidence, and genuine hospitality, ensuring each table feels cared for from the first greeting to the final farewell. Whether recommending a signature cocktail, timing service with precision, or anticipating a guest’s needs before they ask, you bring intention to every interaction. This role is about more than taking orders and delivering food and beverages. It is about reading the rhythm of the rooftop, creating seamless service in a high-energy environment, and helping guests fully immerse themselves in the Spruzzo experience. Every detail matters, from presentation to pacing to the way each moment feels effortless and refined. Learn more about our collection of experiences: The Ben West Palm — Grit — Rooftop — Ben Events — Job Overview In a setting where every guest experience is shaped by timing, care, and attention to detail, the Rooftop Server plays an essential role in bringing the restaurant to life. Working under general supervision, they create moments of genuine hospitality by delivering prompt, thoughtful, and courteous food and beverage service to each guest they serve. More than taking orders and delivering dishes, the Rooftop Server helps shape the rhythm of the dining experience. Through warm communication, attentive service, and an instinct for anticipating guest needs, they ensure every table feels welcomed, valued, and well cared for from beginning to end. Each interaction becomes an opportunity to create comfort, connection, and lasting impression. Responsibilities Provided attentive, anticipatory table service from guest greeting through check presentation and departure. Executed full-service standards, including menu knowledge, course timing, plate presentation checks, and service recovery. Presented and recommended wine pairings and beverage selections, confidently describing vintages, producers, and tasting notes. Accurately entered orders, managed guest checks, and processed payments using POS systems, ensuring proper application of comps, modifiers, and gratuities. Maintained polished service stations and dining areas while completing side work and closing duties to company standards. Collaborated with kitchen, bar, host, and management teams during peak service to maintain efficiency, pacing, and exceptional guest experiences. Upheld all sanitation, food safety, and age-verification (ID-checking) protocols. Qualifications Education/Formal Training High school education or equivalent. Experience Minimum 2–3 years’ fine‑dining or upscale restaurant service experience in a high‑volume setting. Demonstrated wine service expertise Strong communication, sales, and upsell skills; proven ability to manage multiple tables under pressure. Professional appearance, reliable attendance, and a service‑oriented mindset. Knowledge/Skills Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations. Must know standard cash-handling procedures. Must be fluent in oral and written English. Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. ServSafe Certification TIPS Certification Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time. Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift. Continuous standing -during preparation, during service hours or during expediting.. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful situations. Benefits Medical, dental, and vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Accrue paid time off Community Service, and Holidays 401(k) program with employer matching Employee Assistance Program Tuition reimbursement Hotel, restaurant, and lifestyle discounts Employee referral bonus program (up to $500 per referral) #J-18808-Ljbffr Sage Hospitality Group