Medical Assistant - Primary Care

Primary Care Medical Assistant

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. We meet patients where they are providing convenient, affordable care close to home while addressing not just the immediate issue, but the full health picture behind it. Founded in 2017 to change the way specialty care is delivered, Upperline brings together physicians, advanced practice providers, and an integrated care team to focus on root causes, improve outcomes, and keep patients healthier for the long term.

For patients who qualify, Upperline Plus extends this model even further. Upperline Plus is our value-based care program, designed to provide personalized, preventive support beyond the clinic walls. Patients keep the doctors they know, while gaining 24/7 access to a dedicated care team that checks in between visits, coordinates across providers, and helps make sense of their care.

At Upperline, we do more than treat conditions. We deliver care that stays with you.

Why Join Our Team?

• Competitive compensation
• Generous comprehensive benefit options include medical, dental and vision, 401K and PTO
• Work Life Balance Regular Weekday Clinic Hours
• Supportive interdisciplinary team

About the Primary Care Medical Assistant Role

Upperline Health Plus is seeking a Primary Care Medical Assistant who offers high quality, patient centered care in a value-based practice.

In our patient-centered and outcome driven environment the Medical Assistant supports patients in office with duties in-office such as rooming patients, obtaining medical history and taking vital signs as well as ensuring care beyond the moment by coordinating care, supporting extended care team efforts and conducting proactive outreach to improve outcomes and patient experience. The MA also provides direct support to the Upperline Plus Primary Care Provider to ensure smooth clinical operations and effective team-based care.

The ideal candidate is organized, patient-focused, and comfortable working at the top of their scope in a team-based care model. As Upperline continues to expand, this individual will be able to explore a wide range of career opportunities within the company.

Most importantly, candidates must demonstrate compassion for patient needs, have great attention to detail and thrive in a collaborative environment.

This position will be on-site in our Hixson, TN office.

Primary Care Medical Assistant Responsibilities

• Room patients, obtain and document vital signs, medical history, and chief complaints
• Assist NP with health assessments and in clinic visits with Upperline Plus patients being seen in our clinics
• Facilitate and support virtual provider encounters from the clinic setting
• Accurately document clinical information in the electronic health record (EHR)
• Performs thorough and accurate medication reconciliation at each patient encounter by reviewing, verifying, and consolidating all prescription medications, over-the-counter drugs, supplements, and herbal products
• Identify medication discrepancies or potential concerns; and ensures the reconciled medication list is complete, current, and accurately documented in the electronic medical record for provider review
• Telephonic outreach and engagement with Upperline Plus patients to coordinate ongoing preventative care
• Manage in-basket messages, prescription refill requests, and prior authorizations
• Care coordination activities as assigned including, but not limited to, medical records requests, order management, appointment scheduling, managing patient care referrals, DME referrals, etc.
• Identifying community resources and assisting Upperline's patients and families in accessing those resources
• Prepare and maintain equipment and supplies commonly used by the Upperline Plus provider
• Collaborate with providers, nurses, care managers, and social services to address medical and social determinants of health
• Serve as the Upperline Plus provider's primary point of support for workflow optimization and patient flow management
• Identify barriers to care (transportation, medication access, health literacy) and escalate appropriately
• Participation in interdisciplinary team meetings & daily clinic team huddles
• Perform clinical tasks within scope (injections, phlebotomy, point-of-care testing)
• Other related duties as deemed necessary by Upperline Health

Primary Care Medical Assistant Qualifications

• Certified MA or minimum of 2 years' experience in a medical primary care setting
• Experience in a primary care /outpatient clinic setting is strongly preferred
• Certified MA or phlebotomy certification strongly preferred
• Demonstrates strong knowledge of medical terminology, disease processes, and basic pharmacology, including medication classifications, common indications, dosing ranges, and potential side effects
• Ability to accurately interpret provider documentation, diagnostic orders, and treatment plans
• Clinical care coordination or care management experience is ideal
• Previous experience assisting or providing care to the adult geriatric patient population is preferred
• Prior wound care and foot care experience is a plus
• Bilingual English/Spanish is helpful
• Ability to work collaboratively in a team-based care model
• Previous experience working in an EMR system ideally, AthenaHealth
• Proficiency using Word, Excel and other Microsoft Office products is necessary
• Must have reliable transportation, valid driver's license and minimum state required liability auto insurance
• Extremely strong customer-service orientation and work ethic
• Comfort managing multiple tasks and prioritizing in a fast-paced environment
• Empathy, professionalism, and cultural sensitivity
• Self-starter with an entrepreneurial spirit and demonstrated problem solving skills
• Excellent oral and written communication skills to ensure that each of your interactions with patients, family caregivers, clinicians, and team members is effective and meaningful

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.