Gate Attendant

Job Description

Job Description

DEPARTMENT: Operations TITLE: Gate Attendant

CATEGORY: Non-Exempt

REPORTS TO: Assistant General Manager

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY:

The Gate Attendant serves as the evening and weekend contact to owners and guests providing general information, check-in assistance, and first-class customer service. The Gate Attendant is responsible for securing all common areas on the property.

RESPONSIBILITIES:

• Work with AGM and Operations Supervisor to establish and maintain an efficient and accurate gatehouse operation.
• Ensure all entries to the Resort are authorized. Verify credentials, passes, reservations, and guide vehicles to the appropriate areas as needed.
• Ensure all gate attendants are not using hand signals from the Guard House are allowed for vehicle entry. You must exit the Guard House to greet each vehicle driver professionally and courteously. Additionally, assist visitors by providing directions, answering questions, and offering support as needed.
• Answer questions while providing friendly and accurate information about the greater Williamsburg area.
• Perform rounds on property; securing locations as needed. Report same on Security Report.
• Maintain presence at gatehouse when not assisting guests or conducting security rounds.
• Completes Incident Report in a timely manner.
• Keep supervisor informed of any incidents that occur during work shift.
• Maintain security and cleanliness of common areas of gatehouse and surrounding areas.
• Secure all property in common areas as directed in the procedure book.
• Investigate and report all guest relations issues and take appropriate action to resolve problems.
• Report and investigate maintenance issues as needed.
• Provide assistance to guests experiencing problems with keys as needed, and reports issue to Maintenance for corrective measures.
• Distribute check in and check out materials for front desk operation as necessary.
• Maintain communication with other departments; informs departments of events/issues that may affect their operations as well as keeping informed of other departments’ activities that may impact Security.
• Exhibit a friendly and professional appearance and demeanor to all guests.
• Maintain complete knowledge of guest relations procedure book.
• Follow AED policy and procedure manual.
• Follow all established policies and procedures, e.g., uniform standards.
• Maintain knowledge of Activities programs.
• Maintain an appropriate and professional appearance.
• Perform additional or different duties, from those set forth above, to address business needs and changing business practices as assigned by supervisor or designee.

REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS:

• High School Diploma or GED required.
• Two (2) years Customer Service/Hospitality work experience preferred.
• Basic knowledge of timeshare and/or hospitality operations.
• Knowledge of the Greater Williamsburg area and ability to communicate information to guests.
• Knowledge of Microsoft® Office products and proficient in the usage of.
• Knowledge of computers and skilled in the usage of.
• Basic knowledge of safety and security principles and practices.
• Ability to provide superior customer service.
• Ability to accept new and changing responsibilities.
• Ability to work alone, responsibly and without supervision.
• Ability to communicate effectively in a professional manner using tact, patience and courtesy, both verbally and in writing.
• Ability to effectively convey information to managers/supervisors.
• Ability to establish and maintain effective working relationships with peers, employees, and management.
• Ability to listen, comprehend, interpret, and apply directives.

OPTIONAL SKILLS A PLUS:

• Knowledge of Spinnaker Resorts and or the timeshare industry

WORKING CONDITIONS AND ENVIRONMENT

Physical Demands:

Primary functions require sufficient physical ability and mobility to stand or sit for prolonged periods of time; to frequently walk-up inclines or uneven terrain and climb stairs; occasionally stoop, bend, kneel, crouch, reach, and twist; to frequently lift, carry, push, and/or pull up to 10 pounds and on occasion up to 25 pounds; to operate a motor vehicle/golf cart; to effectively communicate information; to see, hear, speak and write.

Working Conditions:

Full time position (8-hour day); varied work schedules to include evening, night, holiday and weekend hours ; occasional overtime may be required based on business demands and inclement weather.

Environment:

The noise level in the work environment is usually moderate. Work is performed in both internal and external environments with exposure to weather conditions prevailing at the time.

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules