Managing Director, Account Management

Job Description

Elevate is recruiting for a Managing Director, Account Management to contribute to our continued success and help drive long-term, profitable growth. This is a virtual position and leadership role within our Sales & Account Management function. As Managing Director, you will serve as a ‘player and coach’ to execute strategies that retain and grow Elevate’s key customers.

Specifically, the Managing Director, Account Management will

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• Strategic Planning: Develop and implement strategic account plans that deliver on customer objectives and Elevate strategies.
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• Relationship Management: Build and nurture relationships with key accounts to understand and address their business needs, priorities, goals and challenges.
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• Governance: Conduct regular business reviews with customers to evaluate their satisfaction, identify areas for improvement, and uncover opportunities for growth.
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• Leadership: Manage and mentor a team of account managers providing guidance, training, support and systems to support their professional development and success.
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• Revenue Growth: Drive revenue growth by identifying cross-sell and upsell opportunities within designated accounts/teams, working in close collaboration with Sales and Service teams to develop retention and expansion strategies.
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• Problem Solving: Address customer issues promptly and effectively, collaborating with stakeholders to identify and deliver solutions.
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• Collaboration: Work closely with internal teams such as Sales, Services and Marketing to ensure a cohesive and comprehensive approach to serving key accounts.
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• Innovation: Drive a culture of learning and continuous improvement, identifying opportunities to evolve to deliver greater value to customers.
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• Analytics: Track and report on key account metrics, such as revenue growth, customer retention, and client satisfaction.
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• Market Awareness: Stay informed about industry trends, market conditions and competitors to provide valued insights and recommendations to customers.
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• Coaching: Serve as "coach" to Seller Servicer team, to support selling activities and enforce Sales best practices.
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Experience

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• Experience in strategic account management (5+ years) and demonstrable success growing high-profile client accounts.
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• Leadership experience in the legal services industry, ideally in a global team and/or function head role.
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• Knowledge of legal industry trends, market dynamics, and best practices in account management.
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Skills for Success

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• Service Oriented – goes the extra mile, empathetic, strives to delight.
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• Strategic – manages the big picture, understands goals, drivers and dependencies.
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• Proactive – prepared and forward looking, always considers “what’s next”.
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• Trustworthy – earns trust and credibility with customers and colleagues.
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• Networker – develops relationships, drives engagement.
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• Problem Solver – finds solutions, overcomes obstacles to deliver results.
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• Accountable – takes responsibility for actions and outcomes.
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• Leadership – develops high performing teams, leads by example.
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• Fearless – bold and confident, strong negotiation and influencing skills.
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• Collaborative – excels in a cross-functional setting; believes together we achieve more.
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• Growth Focused – results-driven and strong advocate of continuous improvement.
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• Analytical – data driven, fact-based, process-oriented.
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Technical Skills

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• Excellent MS Office skills - capable of preparing PowerPoint, Word, and Excel files without support.
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• Proficient in using CRM software, such as Salesforce, and other relevant systems/tools.
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Qualifications

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• Bachelor's degree in business, communications, or an industry-related field.
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Compensation

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• US national salary range: $150,000-200,000, plus bonus. The range is based on job-related skills, experience, level, and location. In addition, Elevate offers full-time employees a comprehensive benefits package and PTO.
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About Us

Elevate is an expert-led, AI-powered global law company with over 2,200 employees. We are unique in our ability to provide a complete range of software, consulting, and services to help law departments and law firms improve efficiency, quality, and business outcomes.

Our most recent achievements and distinctions include:

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• Certified as a Great Place to Work® 2026 across the US, UK, India, Philippines, and Poland for the second consecutive year
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• Awarded the 2026 Workplace Honour for Culture, Belonging & Community
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• Certified as one of the UK’s Best Workplaces® for Development 2025 by Great Place to Work®
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• For the eleventh consecutive year (2026), Chambers and Partners ranked Elevate a Band 1 global services provider across all categories (Contract Lifecycle Management, Litigation Services, Flexible Legal Staffing, Intellectual Property Management, and LawTech Workflow Management & Service Platforms) and as an ALSP in APAC
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• Newsweek named Elevate one of ‘America’s Greatest Workplaces in Professional Services’ for 2025 and previously awarded it the highest rating in the ‘America’s Greatest Workplaces for Diversity’ and ‘America’s Greatest Workplaces for 2024’ lists
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• For the fourth year in a row, Elevate’s integrated law firm is designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms
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• Elevate named a top ALSP in Asia by Thomson Reuters’ Asian Legal Business in 2024
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• Winner, Inc . 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016
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All qualified applicants will be considered for employment and will be treated equally during the process, regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.