Sr. Technical Analyst (SQL/Healthcare) - Tampa Hybrid

We have a great opening for a hands-on technical Application Analyst. This Senior Technical Application Analyst is a full-time staff position created to ensure that our application system is meeting the need of our customers. The role will focus on analysis, diagnosis, resolution of application errors and problems, working closely with client and stakeholders to ensure continuous improvements and application support. This role does require technical experience with SQL and API integrations well as experience with ticketing systems (JIRA, Service Now, etc).

Responsibilities:

· This person will work closely with stakeholders and demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.

· Triages issues and resolve or escalate to other teams as required.

· Track, triage and resolve reported defects and support client configuration questions

· Prepares and resolves escalated outages

· Take a role as the subject matter expert to review operational workflows of high degree of complexity and/or for multiple departments, identifying problems and developing improvements, modifications and enhancements.

· Coordinate configuration and/or code deployments as necessary

· Facilitate weekly client meetings, work through priority issues, and plan future initiatives

· Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies

· Coordinate the work of both support and development resources when required

· Collaborate to identify changes in scope in accordance with change control procedures

· Allocate, and approve resource bookings and manage time in time reporting system

· Collaborate to meet Service Level Agreements for assigned customers

Requirements:

• 5 years of experience as a technically capable Application Analyst in the healthcare or healthcare insurance industry
• Experience with ticketing systems (JIRA, or other) required
• Experience created SQL queries and integration APIs (REST, FHIR etc)
• Excellent customer service skills, supporting clients via email, phone, video
• Demonstrated ability to troubleshoot and resolve system / procedural issues.
• Experience with deployment processes preferred
• Working knowledge of the healthcare industry (Medicaid, Medicare, and Commercial) and understanding of related compliance and quality aspects
• Self-starter, with strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction
• Proficient technical understanding: ability to demonstrate knowledge of software development life cycle, application design, integration, and hosting technologies