Customer Support Agent

Join Flatpay

Flatpay is dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services. We've grown into one of the fastest-growing fintech companies out of the Nordics and Denmark's fastest unicorn company. Today, we're more than 2,000 colleagues across Europe, building products that make a real difference for our customers. We're now launching in the US and are looking for the first people to join our rocketship out of New York!

We're ambitious, move fast, and like to challenge the status quo - but we also believe work should be fun. We celebrate wins, help each other out, and create an environment where people can do great work while genuinely enjoying the journey.

Competitive salary, standard US benefits - including health insurance and 401(K).

Salary band: 52K - 65K USD

What you'll do:

• Speak with customers: Make outbound calls and take inbound calls to support our customers, gather feedback, and provide guidance on their setup or experience.
• Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help.
• Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted.
• Track satisfaction: Keep our customer satisfaction data up to date and help identify areas where we can improve.
• Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services.
• Contribute ideas: Bring forward suggestions based on your conversations with customers to help us make smarter decisions.

Who you are:

Skills & Attributes:

• High energy, persistence and positive attitude toward customers
• Strong verbal and written skills
• Metrics-driven mindset and comfort working toward daily/weekly targets
• Receptive to feedback and eager to learn customer support best practices
• Comfortable working both independently and with a team
• Ability to multitask, manage time effectively and stay organized in a fast-paced environment

Background:

• Previous experience in customer service or a similar role
• Bonus: experience in the payments or fintech sector
• Fluent English speaker
• Positive mindset and strong focus on customer satisfaction
• Right to work in the US (unfortunately we can't offer visa sponsorship right now)

Why Flatpay:

At Flatpay, how we work matters as much as what we achieve.

Happy Humans We bring energy to our work and create teams people enjoy being part of.

No Assholes We perform at a high level while treating colleagues and customers with respect.

It's Our Business, Own It Everyone takes responsibility and manages their work like it's their own business.

Start With No We challenge ideas, think commercially and focus on what truly creates value.

Sky-High Ambitions We set bold goals and expect people to keep raising the bar.

The Best Argument Wins Titles don't decide outcomes. We debate openly to reach the best decisions.

Joining Flatpay means stepping into a dynamic environment where innovation is encouraged, and teamwork is celebrated. Here, you'll have the opportunity to make a meaningful impact, contributing to our mission of empowering merchants to succeed.

With us, you'll experience an ambitious drive to constantly push boundaries and redefine what's possible. While we don't take ourselves too seriously, we take our responsibility towards our people very seriously. We welcome driven, low-ego individuals who live our values and want to grow with us.