Chief Merchandising & Marketing Officer (CMO)

Chief Merchandising & Marketing Officer (CMO)

About the Company

Prominent employee-owned food & hardware retailer

Industry
Retail

Type
Privately Held

Founded
1917

Employees
10,001+

Specialties

• grocery
• quick service restaurant
• and hardware

About the Role

The Company is seeking a Chief Merchandising and Marketing Officer to lead its customer-facing growth strategy across merchandising, pricing, promotions, brand, marketing, and customer engagement. The role will integrate assortment, customer experience, and marketing into a unified commercial strategy, while identifying growth opportunities and strengthening customer acquisition, retention, and loyalty. Responsibilities include overseeing merchandise planning and inventory performance, guiding integrated marketing, and using customer insights and analytics to improve sales, margins, and brand health. The executive will lead and develop cross-functional teams, establish clear accountability, and advise senior leadership on strategy and performance. Candidates should have at least 15 years of progressive leadership experience in retail, consumer products, e-commerce, or a related customer-focused industry, including significant oversight of merchandising, marketing, or commercial functions. They should demonstrate success driving profitable growth and have deep knowledge of assortment planning, pricing, promotions, inventory economics, category management, and modern marketing practices. Strong financial acumen, analytical judgment, customer insight, and experience leading large teams through change are essential. A bachelor’s degree is preferred.

Hiring Manager Title
Chief Operations Officer

Functions

• Marketing
• Strategy