VP of Operation for growing MSP (Not Remote)

Vice President of Operations

TeamLogicIT Naples is a premium Managed Service Provider (MSP) serving businesses primarily throughout Naples, Sarasota, and Lakewood Ranch, Florida, and beyond. We are seeking a Vice President of Operations to lead our service delivery organization and help build the next stage of operational excellence, accountability, and scale.

The Vice President of Operations is responsible for leading the day-to-day operations of the business across managed services, helpdesk, projects, and engineering. This executive will ensure a high-quality client experience, strong team accountability, operational consistency, and scalable internal processes that support profitable growth. This role requires a leader who can balance strategy and execution—someone who can improve systems, coach managers, hold teams accountable, and drive service delivery performance in a fast-paced MSP environment.

Key responsibilities include:

• Operational leadership
• Service delivery management
• Project and engineering oversight
• Client experience and retention
• Process, reporting, and continuous improvement

Required qualifications include:

• Proven experience leading operations within an MSP, IT services firm, or similar technical services organization
• Strong understanding of managed services, helpdesk operations, project delivery, and technical escalation management
• Experience managing service delivery metrics, SLAs, utilization, project performance, and client satisfaction
• Working knowledge of Microsoft 365, Azure, cybersecurity services, backup and disaster recovery, and modern IT infrastructure environments
• Demonstrated ability to improve and enforce operational processes, standards, and accountability
• Proven success leading managers, service teams, technical teams, and cross-functional departments
• Strong communication, leadership, decision-making, and organizational skills
• Ability to thrive in a fast-paced, growth-oriented environment while maintaining a high standard of execution

This is an opportunity to play a major leadership role in a growing, high-end MSP focused on operational excellence, client retention, security, and scalable service delivery. The right candidate will have the ability to make a meaningful impact on the business, the team, and the client experience. Full background check required and references. Compensation: $95,000.00 per year.