Welcome Station Attendant

Job Title

Overview

Welcomes and assists members and visiting guests of the Anne Springs Greenway in a friendly, efficient and courteous manner leaving a favorable impression. Under limited supervision, routine work is performed independently. Some evenings and weekends are required. 15-25 hours per week.

Key Functions

• Verifies membership status (visiting members); encourage and sell new/renew memberships
• Collects daily use fees; accepts registrations; performs point-of-sale transactions at special events
• Operates computer software to process memberships, program registrations and point of sale transactions
• Communicates information about programs, special events, Greenway use policies and procedures
• Performs opening and closing responsibilities; utilizes proper cash handling processes
• Greets guests and provides excellent customer service in a tactful, professional and pleasant manner
• Disseminates information about the ASC Greenway policies, procedures, programs, scheduled events and activities
• Maintains work areas and lobby area in a clean and organized manner
• Communicates any problems, concerns or suggestions to supervisor in a professional and timely manner
• Opening staff responsible for completing facility walk-through before open for business; reports any facility needs
• Attends scheduled staff meetings and trainings
• Recognizes and promptly responds to safety hazards and emergency situations
• Closing staff responsible for shutting down computer workstations and locking all exterior doors
• Adheres to all Company policies, procedures and standards set by the Company
• Other duties as assigned

Knowledge, Skills and Abilities

• Excellent customer service skills
• Above average public relations skills, effective interpersonal and communication skills; ability to work with a wide variety of people (staff, members visiting guest) and circumstances using tact, patience, courtesy, and professionalism
• Ability to maintain self-control and composure when in a difficult situation and/or dealing with an irate customer
• Knowledgeable of ASC Greenway property, programs and offerings
• Computer skills, use of IPad with Square
• Detail-oriented with ability to manage multiple talks on tight timelines
• Reliable, dependable, professional and trustworthy
• Ability to function effectively under stress-related factors consistent with the position
• Ability and willingness to be trained on new techniques and jobs

The LSC Way

Our Culture is a top priority. As part of our commitment to culture, we have written a number of 'Fundamentals' called The LSC Way that are traits we value in our daily activities. The fundamentals that are critically important to this position are:

• Listen to Understand
• Walk in your Customers Shoes
• Be a Lifelong Learner
• Communicate to be Understood
• Be Positive

Minimum Qualifications

• College degree desired or equivalent experience in the customer service field
• Previous cash handling experience
• First Aid/CPR certification; will train

Reporting To This Position

No supervisory responsibilities

Physical Requirements

Must be able to exert up to twenty pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects when needed. Physical demands are mostly on foot; must be able to remain on feet for extended periods of time.

About Us

Come work with us! At Leroy Springs & Company, we are more than a nonprofit organization. We are a family of brands rooted in nonprofit recreation, with a legacy lasting more than 80 years and a long-held belief that all people should benefit from affordable outdoor recreation, education and wellness opportunities. Today, our portfolio includes the Anne Springs Close Greenway, a 2,100-acre nature preserve; four historic golf courses; Springmaid Mountain Retreat in Spruce Pine, NC; and the FLYERS Afterschool program, which serves all Fort Mill elementary schools.

With a team of over 500 dedicated employees across four counties and two states, we are united by values of excellence, integrity and community. Our culture is built on trust, collaboration and a shared vision for a vibrant future.

Whether you are interested in outdoor seasonal jobs, non-traditional education positions, or a segue into the nonprofit, golf or parks and recreation industries, Leroy Springs & Company offers a place to grow, connect and make a lasting impact.