NOC Technician

Network Operations Center Technician

Apex Systems has an immediate need for a (40% Remote) NOC Technician able to work in Bethlehem, PA. This will be an estimated "6 Month Contract to Possible Extension and/or Permanent Hire" opportunity, supporting one of our largest commercial clients on the East Coast!

Job Title: NOC Technician

Location: 40% Remote AFTER Training Period / Bethlehem, PA

Contract Layout: estimated "6 Month Contract to Possible Extension and/or Permanent Hire"

Hourly Rate on Contract: $23.00 - $27.00 on W-2

Starting Salary at Permanent Hire: Negotiated with Client

Requirements:

• USC (Eligibility)
• 2+ Years of Experience working in a NOC environment, telecommunications, routing, switching, or similar environment

Job Description:

• Monitoring and event management of a national voice, data and video network and Tier I triage and technical support/troubleshooting of related network elements, such as: DWDM, circuit and packet switching, Frame Relay, T1, T3, SONET equipment, VoIP, GPON, microwave, fiber multiplexers, optical equipment, routers and customer premise devices.
• Work closely with IP network, Switch and Fiber Transport engineers as well as Field Technicians and Outside Plant construction teams.
• Utilize a number of different network monitoring tools and element management systems to detect and resolve service impacting events as soon as possible.
• Primary point of contact for other Network Operations Centers.
• Open and work technical support tickets for service impacting events involving 3rd party support vendors.
• Act as liaison and provide a high level internal and external customer satisfaction.
• Set up and manage outage/repair bridges to restore service back to normal operating conditions as soon as possible. Engage and escalate to appropriate parties when needed.
• Process equipment return and analysis request for failed hardware [RMA], including writing/documenting Reason For Outage Reports [RFO] as requested
• Answer inbound calls and open, update, close tickets for customer impacting events, outages and maintenances. This includes fully documenting ticket notes and closing tickets with Reason For Outage [RFO]