Member Experience Manager - Lufkin

Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work. 
What type of organization would you choose?

For over 100 years, Girl Scouts has empowered girls to develop the skills and confidence to succeed in life. Our inclusive programs cover arts, entrepreneurship, the outdoors, STEM, and more, helping girls discover their strengths and embrace leadership. Through the Girl Scout Leadership Experience, girls build a positive value system, form healthy relationships, and take action to make the world a better place.

The Member Experience Manager’s primary accountability is to achieve girl and adult membership goals by implementing appropriate recruitment and retention strategies. They are responsible for engaging and cultivating community support for all Girl Scout programs to achieve strategic goals and objectives. They are the primary support to the volunteers in their assigned communities and regions. This position requires the ability to analyze market data, make sales calls, recruit girls and adults into the program and support cross-functional strategic goals, attending volunteer meetings, developing and implementing a robust mentoring program and assisting in conflict resolution. This position requires strong interpersonal skills, flexible scheduling, and reliable transportation.

Essential Duties and Responsibilities: Include job duties that are specific to the position.

• Achieve girl and adult membership goals by implementing appropriate recruitment and retention strategies.
• Analyze market data on demographics, membership trends, and other available information to develop, recruit, retain and engage new community partners, volunteers, girls and adult members in assigned areas. Recruitment of volunteers to support troop, community, region, and council wide programming.
• Accountable for new troop leader success which may include visits to support troops, provide resources and expertise in all GSLE programming.
• Responsible for the accurate and timely maintenance and communication of recruitment events, such as the rally site, social media advertisements, school websites, etc.
• Support volunteers in planning and implementing recruitment and community development strategies.
• Cultivate and nurture relationships with appropriate community volunteers, region volunteers, and council-wide volunteers.
• Support and oversee all components of an efficient and effective volunteer onboarding process within the communities and regions including administrative vetting, training, field support and tracking.
• Responsible for community engagement and development in assigned geographic areas including networking, advisory boards, partnership agreements, facilities utilization, school districts, faith-based institutions, and leveraging national and local partnerships.
• Monitor operations and assigned geographies and ensure that volunteers comply with Council’s risk management policies and procedures. Address and escalate non-compliance when needed.

Qualifications: 

• Bachelor's degree (B.A. / B. S.) from a four-year college or university; or equivalent combination of education.
• English a requirement with bilingual a plus. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents; Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry; Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be proficient with Council technology platforms, Microsoft Office (i.e. Excel, Outlook, PowerPoint, and Word), online resource and knowledge sharing tools, etc.
• Valid Texas driver’s license and proof of insurance.
• Ability to work from home, as needed, to include high speed home internet access, accessibility to a non-distracting and uninterrupted space with adequate lighting and ergonomically adequate workspace.

Benefits: We appreciate your dedication and offer a competitive salary along with a comprehensive benefits package. Our benefits include health, dental, and vision insurance, HSA and FSA options, short and long-term disability coverage, life and AD&D insurance, educational assistance, commuter benefits, paid time off, company holidays, and more. Join our collaborative and creative team, where you can learn, grow, and make a meaningful impact on our success.

Sisterhood and Belonging Statement: Girl Scouts of San Jacinto Council fosters belonging and respect for all girls. We empower all girls, volunteers and staff to fulfill their potential and make the world a better place. Our Girl Scout Promise drives us to provide experiences where all girls, volunteers and staff are confident they belong. We stand firm in these commitments and united by these ideals.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position primarily performs its duties indoors and is occasionally exposed to outdoors weather conditions and/or moving mechanical parts. The noise level in the work environment is usually moderate. Employee may be required to work from home in certain circumstances.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include heavy visual acuity (close vision, peripheral vision, depth perception and ability to adjust focus) required to perform such activities as preparing and analyzing data and figures, using a computer and extensive reading and proofing. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands or arms. The employee occasionally required to climb or balance, stoop, kneel, crouch, or crawl.

Girl Scouts of San Jacinto Council is a 501c nonprofit organization.