Personal Computer Technician
Quantum World Technologies Inc
Location: Dallas, TX (Onsite and require frequent travel) Key Responsibilities Install, configure, and support Dell desktops and laptops (Windows 10/11). Perform device imaging, provisioning, and deployment, including onboarding and offboarding support. Diagnose and resolve hardware, OS, printer, and connectivity issues. Provide end-user technical support both onsite and via remote tools. Log, track, and resolve incidents and service requests using ServiceNow. Support asset management, inventory tracking, and device lifecycle processes. Assist with Microsoft Autopilot enrollment and device provisioning workflows (foundational level). Follow ITIL-based incident management practices, including escalation when required. Maintain clear documentation of issues, resolutions, and procedures. Required Skills & Qualifications Hands-on experience with Windows desktop support and endpoint troubleshooting. Knowledge of Dell PC hardware, peripherals, and printers. Familiarity with ServiceNow or similar ticketing systems. Basic understanding of Active Directory, user account support, and access management. Networking fundamentals (IP, DNS, DHCP, LAN/Wi-Fi). Experience with asset management and inventory tracking. Strong communication skills and a process-driven support approach. Ability to work in onsite, desktop, and user-facing IT environments. #J-18808-Ljbffr
Vacancy posted 1 day ago
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