Store Supervisor

Store Supervisor

POSITION TITLE: Store Supervisor STATUS: Hourly, full-time REPORTS TO: Store Manager and/or Assistant Store Manager

SUPERVISES: In coordination with the management team: store associates, employees, trainees, volunteers, and auxiliary staff.

EDUCATION AND WORK EXPERIENCE :

• High School degree or equivalent
• Three years supervisory experience
• Three years of demonstrated experience in a retail environment
• Demonstrated knowledge of cash controls and cashier procedures

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

• Detail oriented and attention to detail
• Team player with a spirit of cooperation and work with all others towards goals set by management
• Able to delegate job tasks and give instructions in an oral and/or written manner
• Strong use of the English language in verbal and written communication
• Good organizational skills
• Ability to work with the public in a professional manner
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Strong knowledge of cash controls and cashier procedures
• General knowledge of business protocols
• Ability and willingness to keep information confidential
• Must complete and adhere to Protecting the Mission requirements and guidelines
• A valid, in-state license and ability to pass The Salvation Army's in-house driving test and MVR check
• If employee owns his/her own vehicle, must possess current auto insurance for instances in which a personal vehicle is used on TSA time and/or business. Please note that TSA adheres to the federal standards regarding mileage reimbursement.

SOFTWARE-RELATED SKILLS :

• Cash register skills required
• Microsoft Word and Excel preferred
• Ability to use new software programs with basic training.

SCOPE OF POSITION :

In coordination with the management team, the supervision of store staff in daily responsibilities of meeting daily goals, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. When the Store Manager is not on site, the Store Supervisor will be responsible for all daily activities in the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Personnel

1. The Store Supervisor (herein after denoted as SS) will be responsible to train and supervise all employees, volunteers and auxiliary staff working in the thrift store. Handling of personnel matters and documentation required.
2. The SS will provide specific written input with reference to annual evaluations of employees and evaluation of trainees as needed from referring agencies.
3. The SS will provide regularly scheduled staff meeting with all store personnel to communicate to them the goals of the organization and recommendations for improving operations. These employees will be given an opportunity for input with ideas and concerns that they have regarding the operations.
4. The SS shall ensure that all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures as out lined in The Salvation Army Employee Handbook.

General Responsibilities

1. The SS will provide quarterly documentation to support the pricing of merchandise using other thrift stores in the community as a comparison. Prices in the thrift store will be adjusted to effectively remain viable in the area marketplace.
2. The SS will be responsible for the handling of the store sales income on a daily basis to include uniform procedures for: all types of cash, charge, check and voucher transactions; daily sales report documentation, bank deposits and cash/check donations.
3. The SS must be cross-trained in all store positions and able to cover any open shifts to ensure full coverage. The SS must also assist in any given position during busy periods or periods of high volume (ex. cashiering, stocking, etc.)
4. The SS will be responsible for the opening and closing procedures for the store
5. The SS will delegate the arrangement for seasonal shopping and merchandise availability on continuing bases. Clothing racks and other stock fixtures are to be kept full of current merchandise at all times.
6. The SS will ensure the frequent changing and upgrading of all store displays ensuring that all floor stock is attractively organized and frequently rearranged so as to cultivate customer interest.
7. All clothing will have dated & color-coded tagging and will remain on the sales floor at full and markdown prices for specific periods. Clothing will be ragged out in a timely manner in general accordance with standard Salvation Army Thrift Store practices.
8. The SS is authorized to reduce prices on any DONATED item that has been on the floor for the designated minimum period. Reupholstered and/or reconditioned items should not be lowered without the management team's approval. Items which are normally baled such as clothing and linens will be marked down to a pre-agreed upon percentage and frequency with the Store Manager. New mattress sets and furniture are not to be marked down without written approval.
9. Any other tasks/responsibilities necessary for the successful operation of the Thrift Store, Production area, and Fleet management.

Maintenance/Custodial

1. The SS will ensure proper safety, cleanliness, care and maintenance of the retail sales floor, production area, building in general, vehicles, and all restrooms.
2. The SS will ensure that monthly safety inspections are conducted in accordance with Salvation Army Policy immediately notifying the BCM of any deficiencies and corrective action taken.
3. Order any supplies needed to perform daily operations.

Customer/Community Relations

1. The SS is responsible to ensure that store clerks positively acknowledge and treat all customers in a courteous manner.
2. The SS is responsible to ensure that all staff/workers are treated with the same respect and fairness while working in the store.
3. Customer complaints will be handled in a professional manner by all staff. The SS should personally handle complaints with regard to the sales floor and immediately notify the Manager of the facts surrounding the complaint and the disposition thereof.

Must be available to attend all regularly scheduled and mandatory staff meetings regardless of whether they are outside a scheduled shift or standard work day.

PHYSICAL REQUIREMENTS :

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead for duties such as stocking store shelves
• Ability to operate cash register
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 35 lbs.
• Ability to access and produce information from a computer
• Ability to understand and produce written information
• Ability to operate a motor vehicle

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

BENEFITS: A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for