Customer Service Specialist (Multilingual) 80%-100%

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

A customer-focused professional with outstanding language skills

At Lyra Switzerland GmbH, we believe that people thrive when they have the right support. As a leading
provider of Employee Assistance Programs (EAP), we help employees, managers, and organizations navigate
life's challenges with confidence and care.

Our multilingual Support Center in Wallisellen provides 24/7 services across Switzerland, France, Germany,
Luxembourg, Italy, and Austria in four languages. In addition to psychological counseling, our services include
leadership support, legal and social guidance, executive coaching, workshops, seminars, and critical incident
response.

As our valued colleague prepares for a well-deserved retirement, we are looking for a dedicated successor to join
our team.

Your Opportunity

This is a dynamic and highly varied role where you'll become an essential link between our Sales, Account
Management, and Customer Service teams. If you enjoy staying organized, building strong customer
relationships, and making things happen behind the scenes, we'd love to hear from you.

What you'll do

• Provide administrative support to our Sales and Account Managers.
• Serve as the primary contact for a portfolio of small and medium-sized business clients in Switzerland.
• Prepare customer usage statistics and management reports.
• Contribute to various projects, like automated reporting and online reporting solutions.
• Manage incoming B2B calls through our main phone line and respond to Live Chat inquiries.
• Help organize and continuously improve our commercial back-office processes.

What you'll bring

• Exceptional organizational skills and a genuine passion for delivering outstanding customer service.
• A positive, approachable, and collaborative personality with the ability to manage multiple priorities while
  maintaining a clear overview.
• A detail-oriented working style combined with a commitment to quality and a creative, solution-focused
  mindset.
• Excellent written and spoken communication skills in German, English, and Italian are essential for this
  role. Knowledge of French is a strong advantage.
• A commercial/business administration qualification and several years of experience in a similar customer
  service or sales support role

Most importantly, you're someone who enjoys learning, embraces continuous professional growth, and takes
pride in contributing to a supportive team environment.

What we offer

At Lyra, you'll become part of a welcoming, collaborative team where your work truly makes a difference in
people's lives. We offer a meaningful role in an international environment, modern working conditions, and the
flexibility to work partly from home.

And because we know that wellbeing comes in many forms, well-behaved and friendly dogs are warmly welcome
in our office.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact View email address on us.fitly.work more information about how we use and retain your information, please see our Workforce Privacy Notice."

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.