Patient Accounts Representative (Full-Time)

Job Duties and Responsibilities Handle high-volume inbound/outbound calls, emails, and chats to address billing questions and collect payments. Research patient accounts in practice management and payer portals; verify benefits and explain charges. Process and post payments, refunds, and adjustments; generate and send itemized statements. Negotiate payment plans, de‑escalate conflicts, and resolve disputes on first contact. Document all interactions, payment agreements, and account updates promptly. Monitor collection queues and aging reports; follow up on pending tasks. Ensure HIPAA and billing regulation compliance; flag and escalation coding or insurance errors. Collaborate with insurance, clinical, and revenue cycle teams on complex cases. Knowledge, Skills and Abilities Required Strong oral and written communication skills. Proficient in Microsoft applications (Word, Excel, Outlook) and keyboarding; proficient with 10‑key. Organizational and self‑motivational skills with ability to prioritize and manage multiple tasks. Capability to handle patient phone calls and billing inquiries from a multi‑line phone system. Patience, understanding, and customer‑satisfaction focus. Ability to remain calm in stressful situations and maintain focus amid interruptions in a fast‑paced environment. Excellent attention to detail, focus on accuracy and quality. Working Conditions This position is fully onsite, primarily focused on taking inbound calls in a fast‑paced, non‑patient setting. Working hours are from 8:00 a.m. to 4:30 p.m., with occasional overtime. Minimum Job Qualifications Education: High school diploma or equivalent. Licensure/Certification: None. Work Experience: Minimum 2 years previous experience in a medical office or billing environment with healthcare billing, insurance, or patient collections required; awareness of medical terminology required. Bonus Points If… You love exceeding people’s expectations while primarily being on the phone. You enjoy having fun where you work. Finding meaningful connections is what you live for. Benefits One of the best 401(k) programs in Central Iowa, including employer match and profit sharing. Employee incentives to share in the Clinic’s success. Generous PTO accruals and paid holidays. Health, dental and vision insurance. Quarterly volunteer opportunities through a variety of local nonprofits. Training and development programs. Employee rewards and recognition program. Health and wellness program with up to $350/year in incentives. Employee feedback surveys. All employee meetings, team huddles and transparent communication. Opportunities to have fun with colleagues, including night at the Iowa Cubs, appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive‑in movie night, monthly departmental celebrations, jeans days, clinic‑wide competitions. #J-18808-Ljbffr The-Iowa-Clinic