Front of House Supervisor | The Station McGregor, IA

Front of House Supervisor | The Station McGregor, IA

The Front of House Supervisor supports daily service operations by ensuring a smooth, welcoming, and well-coordinated guest experience. This role assists in leading the service team, upholding hospitality standards, and maintaining an organized and efficient front-of-house environment. Contributes to a positive team culture while ensuring consistency in service execution and guest satisfaction.

Let's start off with the most important part - what's in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Wage Range: $20-23 DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

People never forget how you made them feel. Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you'll do:

The Brass Tacks

• Oversee daily front-of-house operations to ensure smooth, efficient, and welcoming service
• Lead and support hosts, servers, bartenders, and support staff with strong floor presence
• Uphold service standards that reflect an elevated yet approachable dining and guest experience
• Monitor guest satisfaction, addressing feedback or concerns promptly and professionally
• Ensure responsible alcohol service in compliance with state laws, including ID verification and service standards
• Train and coach team members on food, beverage, and alcohol knowledge, including upselling techniques
• Collaborate closely with the kitchen to ensure accurate, timely food and beverage delivery
• Assist with scheduling, shift coverage, and labor management
• Support inventory management, including beer, wine, and spirits, and assist with ordering as needed
• Maintain cleanliness, organization, and presentation of dining room and service areas
• Assist with hiring efforts, including interviewing, onboarding, and supporting team member selection
• Contribute to a positive, team-focused culture that prioritizes hospitality and accountability
• Other duties as assigned by leadership

The Nitty Gritty

• 24 years of front-of-house experience in a high-volume restaurant environment, with prior supervisory experience preferred
• Strong understanding of hospitality service standards in an elevated yet approachable dining setting
• Knowledge of responsible alcohol service practices and applicable state regulations
• Proven ability to lead, coach, and motivate a diverse service team
• Excellent communication, organization, and problem-solving skills
• Ability to remain calm and effective in a fast-paced, guest-facing environment
• Flexible availability, including evenings, weekends, and holidays

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.