Automotive Service Assistant

Job Description

Job Description

Automotive Service Assistant

Job Title: Automotive Service Assistant

Department: Service Department / Fixed Operations

Reports To: Service Manager

Position Summary

The Automotive Service Assistant supports the daily operations of the service department by providing administrative, clerical, and operational assistance to Service Advisors, technicians, and management. This role helps maintain an organized and efficient service environment while ensuring accurate documentation, appointment scheduling, and departmental support. This position also serves as an excellent entry point for individuals interested in developing the knowledge, skills, and experience needed to advance into a Service Advisor role in the future.

Key Responsibilities

• Greet customers in a professional and friendly manner.

• Schedule and confirm service appointments.

• Prepare and maintain repair orders and service department documentation.

• Verify customer and vehicle information and ensure records are accurate.

• Assist with opening and closing service repair orders.

• File, scan, and organize service-related documents.

• Maintain accurate customer and vehicle records.

• Process service paperwork, maintenance records, and internal documentation.

• Coordinate vehicle movement within the dealership as needed.

• Assist with loaner vehicle, rental vehicle, or shuttle administration as applicable.

• Answer and direct incoming service department phone calls.

• Assist with cashiering and payment processing when required.

• Maintain a clean, organized, professional service drive and customer waiting area.

• Support service department processes, projects, and administrative functions.

• Perform other duties as assigned by management.

Qualifications

Required

• High school diploma or equivalent.

• Strong customer service and communication skills.

• Excellent organizational and multitasking abilities.

• Basic computer proficiency and familiarity with Microsoft Office applications.

• Ability to work in a fast-paced environment.

• Valid driver's license with an acceptable driving record.

Preferred

• Administrative, customer service, receptionist, or office support experience.

• Experience scheduling appointments and managing paperwork.

• Basic understanding of automotive maintenance and repair terminology.

Knowledge, Skills, and Abilities

• Strong attention to detail.

• Professional and positive attitude.

• Ability to prioritize and manage multiple tasks.

• Effective verbal and written communication skills.

• Ability to work independently and as part of a team.

• Strong time management and organizational skills.

• Ability to maintain confidentiality and professionalism.

Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to occasionally lift up to 25 pounds.

• Ability to enter and exit vehicles frequently.

• Ability to work in a dealership environment with exposure to noise, weather conditions, and moving vehicles.

Performance Expectations

• Maintain accurate and timely documentation.

• Support efficient service department operations.

• Demonstrate reliability, professionalism, and teamwork.

• Follow all dealership policies and procedures.

• Contribute to a positive customer and employee experience through consistent administrative and operational support.

Compensation & Benefits

• Competitive hourly wage or salary based on experience.

• Benefits package available in accordance with dealership policies.

• Training and development opportunities.

• Opportunity for career growth into a Service Advisor position.

Benefits:

• Medical Benefits: Full medical, dental, and vision insurance, including a no-cost medical plan option for employees.
• Retirement Savings: 401(k) plan with company contribution/match.
• Paid Time Off: Pro-rated paid time off beginning on the 91st day of employment.
• Disability & Life Insurance: Short-term disability and life insurance at no cost to employees, with buy-up options available.
• Career Advancement: Opportunities for growth and promotions within our expanding, family-owned business.

About C. Harper Auto Group:
C. Harper Auto Group represents a variety of brands across multiple dealerships, including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. For over 41 years, we’ve built our business on the values of honesty, integrity, loyalty, and family. We’re proud of our reputation for providing a welcoming, community-oriented environment where employees and customers feel like family.

Equal Opportunity Employer:
C. Harper Auto Group is an equal opportunity employer and prohibits discrimination/harassment of any kind. We are committed to diversity and providing an inclusive environment for all employees.